Net.Pay FAQs

What is Net.Pay?

Net.Pay is a new service that enables you to receive your Hamilton College monthly student tuition statement of account over the web, and to submit payments on line, using an electronic interface with your bank. There is no additional  cost associated with utilizing the Net.Pay service to pay your student bill.

Once registered for the service, you are notified by e-mail each time a new statement becomes available, and can directly link into Net.Pay to view your billing information and submit payments. This system provides you with the convenience of web-based electronic payments. Your statements are kept on line for 6 months for reference, as well as your Net.Pay payment information.

How does a student activate the e-bill service?

Simply log on to Net.Pay and sign up for the service. You will be asked to enter your Hamilton Student ID# to identify yourself as a Hamilton student, and will be prompted to select a special Net.Pay Username and Password to keep your account information secure and confidential. If you plan to make payments from your own accounts (must be checking or savings account with a U.S. financial institution), you will need to enter payment account information. Otherwise, you will need to have your parents or other payers sign up. Before the service can be fully activated, you must have at least one payer sign up, with an approved payment account (U.S. financial institutions only).

How do I get my parents (or others) signed up to use Net.Pay?

The student needs to sign up for the Net.Pay first. During student sign-up, the system generates a special Net.Pay PIN# which then can be given to parents (or others) to enable them to sign up, and to associate them with that student. Parents (or others) can then sign up and enter their payment account information.

How do payment accounts get approved?

Only payment accounts with a U.S. financial institution can be used. Your bank's routing number is automatically verified via Federal reserve databases. However, your account number is validated at the time the transaction reaches your bank. For all payments returned because of inaccurate information of insufficient funds, a return fee of $25.00 will be assessed.

How do I add another payment account?

If you want to add multiple payment accounts when you initially enroll,you simply click the "Add Another Account" button.

To add accounts at a later date, you will need to select "Update/View Account Information" from the toolbar at the top of the Statement Summary screen, continue to the Update Payment Account Information page, and click on "Add Another Account" button.

How do I change payment account information?

Once you enter bank account information, you cannot revise that information; you must delete it and add the new information as a new payment account.

Can international students enroll if they do not have an account with a U.S. financial institution?

International students who do not have a checking or savings account with a U.S. financial institution may enroll in Net.Pay and receive their billing statements electronically, but they cannot register to make payments electronically. Simply select "View Bills Only" when you reach step 5 (Select Payment Option) on the Net.Pay enrollment screens.

Once you enroll, the following will occur:

• You will be able to view your current statement immediately.
• An e-mail will be generated each time a new statement is available, usually once per month.

When will my e-bill be available for viewing?

Your current monthly statement will be available immediately after you sign up with Net.Pay. Thereafter, you are notified by e-mail as new statements are generated each month. Please refer to the billing schedule for future bill and payment dates.

Will I see the entire bill?

Yes. The electronic version of your bill will contain the same information that would appear on a paper statement.

What if I have questions about individual items on my bill?

For questions about individual transactions on your bill, contact the appropriate originating department displayed under "Important Billing Information." A full list of department contact information is available.

Will I still get a paper bill in the mail?

In keeping with Hamilton's commitment to the environment and the conservation of our nation's forests, users of Net.Pay will not continue to receive paper statements by postal mail. The statement presented to you online is produced by Hamilton and will serve as an "Official Statement" since it is an exact electronic production of our paper statement.

What if I need an official paper statement after I start using Net.Pay?

If you need an 'official statement' to submit to an employer or sponsor, after you have started to use Net.Pay, simply send an e-mail to ehemmel requesting a paper statement and it will be mailed to you. Please be sure to include your name, student ID# and an address in the message. You can also stop by the Business Office, Philip Spencer House and request a copy of your statement of account.

When can I start making payments using Net.Pay

You may begin making payments as soon as you enter your account information.

How do I make payments?

Online payments using Net.Pay are quick and convenient. Simply click on the payment option, verify account, amount, and scheduling information on the screen, and submit the payment. You will receive online confirmation that your payment has been submitted and will be given a tracking number to monitor the progress and status of your payment.

Submit your payments a few days early! Once a payment is submitted, it takes a few days to be posted to your student billing account, so keep this in mind when submitting or scheduling payments, so as not to incur any late payment penalties.

Don't wait until the due date- it may be too late!

Any user with a valid payment account can submit payments using that account. No other users can either view or use another user's payment account. Even though your payment account information will remain in our database, payments will only occur when you actively submit them on line.

If payments are returned to Hamilton College for insufficient funds, the student account will be charged a fee of $25.00.  A late registration fee will be assessed if payment was used for registration.

What if I have a credit balance?

If you have a credit balance, the Amount Due on the statements summary will reflect the credit balance.

How do I make payments, if I am an international student without access to an account with a U.S. financial institution?

International students who do not have a checking or savings account with a U.S. financial institution may enroll with Net.Pay and receive their billing statements electronically, but they may not register to make payments electronically. For additional methods of payment, check out our Payment Options.

What if my payment is returned or rejected?

You will receive an email from Net.Pay notifying you of the reason your payment was returned or rejected. Please check your account information to be sure it is correct. All payments returned because of inaccurate information or insufficient funds, will be assessed a return fee of $25.00.

Why can't I see my recent payment on my current billing statement? 

Payments will not be viewable immediately on your current billing statement. Your payment will be recorded on your next billing statement, which will include updated information. This includes any payments mailed or brought into the office. Once you have made payment to your bill, the status of your bill on the statement summary page will show if payment has been made. You may also view payments by clicking on Payment History.

What if I forget my username or password?

From the login page, you can select "Forgot Username/Password." The system will prompt you to provide your Hamilton Student ID#, mother's maiden name, and email address as proof  of your identification. Shortly thereafter, your Net.Pay Username and password will be e-mailed to you.

What if I forget my Net.Pay PIN#?

If a student forgets the Net.Pay PIN#, he or she simply needs to log in to Net.Pay and click on "Update Information." The first screen will have personal and login information, and the PIN# will be displayed in the login section. The Net.Pay PIN# is only displayed on this screen for students, not parents or other payers.

Where can I get my Hamilton Student ID#?

The Hamilton Student ID card is the official Hamilton College identification card for members of the college community. The number on your Hamilton Student ID is unique and consists of seven digits.

If you are a new student, you will be issued your Hamilton Student ID card during the week of orientation.

What if I have other questions?

Please feel free to e-mail us at ehemmel or contact Student Accounts at (315) 859-4324 with any additional questions.

How do I remove myself from the Net.Pay service?

After you log in to Net.Pay, click on "Update Information," and select the "Remove me from this Service" button at the bottom of the screen.

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