Service Requests

Click here to request that multiple sections be merged into one course space.

Click here for instructions on how to add TAs or graders to your course.

Known Issues

There are several known issues in Blackboard 9.0; most of these have workarounds. You may also wish to check the next section on Browser Settings if you don't see your problem here.

For issues relating specifically to on-line quizzes, review Suggestions for Online Test-Taking.

• I tried to enter a date in the From or Until field but it won't accept the date even though it's in the correct format.
• My student is having trouble submitting (uploading) an assignment.
• I'm having trouble submitting a paper via SafeAssign's Direct Submit tab.
• I can't view or enter grades into all of the columns in my Grade Center.
• I entered a comment in the Grade Center for a student, but when the student tries to read it they only see part of the comment.
• I created a Smart View in the Grade Center, but when I try to access it I get an error message.
• My student submitted a file and I can't open it.
• I'm using Microsoft Vista and I'm having trouble with Blackboard.
• I can't copy or paste text in Blackboard anymore!
• I don't have an option in the Text Editor tools for the Math Editor.

Browser Settings and Other Tips

Some behaviors in Blackboard are browser-related and may be fixed by changing your settings. Please also check here for useful tips and tricks.

• I'm getting security messages asking if I want to display mixed content. What do I do?
• I'm getting messages asking if I want to trust a certificate. How do I answer?
• I'm using AOL and I got kicked out of Blackboard!
• I'm clicking a link to take a quiz but nothing happens!
• I'm trying to join a Collaboration session (Virtual Classroom or Chat) but nothing happens.
• The text in Blackboard is really small. Can I make it bigger?
• I sent an e-mail to several students, but now I can't remember which ones (or what exactly I said). Is there a copy of this e-mail in the Sent folder/Out box?
• I'm entering information into the Text box (or I pasted it in from Word) and it looks really bad. What's going on?

Compatible Browsers for Blackboard

Note:  Not all browsers will work properly with Blackboard (for example, Google Chrome and Firefox 3.5 are not currrently certified for Blackboard).  The list of supported browsers includes:

• Windows Vista: Internet Explorer 7/8 (preferred); Firefox 3.0
• Windows XP: Internet Explorer 7/8 (preferred); Firefox 3.0
• Macintosh OS 10.5:  Firefox 3.0 (preferred); Safari 3/4
• Macintosh OS 10.4:  Firefox 3.0 (preferred); Safari 3/4

For further information, or if you still have questions, please contact blackboard@hamilton.edu, or call 4877. You may also wish to read the Blackboard manual for students (acessible from the Tools area of any course) or instructors (accessible from the Control Panel of any course).