•  Research industry trends for future growth in new technologies.
• Utilize technical resources to troubleshoot day-to-day problems and issues.
• Collaborate with technical experts on various projects and initiatives.
• Provide consulting support for campus departments and other ITS teams.
•  Maintain notification systems for planned and unplanned outages.
•  Establish and maintain standards, policies, documentation, and logs for all equipment and services.
• Administer and maintain security, power needs, and environmental conditions in telecommunication facilities.
• Design and implement redundant and survivable systems in accordance with disaster recovery planning.
• Investigate and respond to any complaints regarding telephone, network, or server abuse.
• Provide second level support for advanced network/server issues and printing issues.
•  Recruit, hire, train, and supervise student interns.

• Provide on-campus, local, and long distance telephone services to campus community.
• Administer, analyze, and maintain PBX and voice mail system for quality, efficiency, and cost-effectiveness.
• Provide specialized telephone services such as employee cellular phone service, conference calling, calling cards, modems, ISDN service, investigating fraud and abuse, etc.
• Configure telephones and voicemail, and provide training and documentation for these services.
• Resolve telephone problems.
•  Process monthly departmental and College telephone invoices.

•  Design, installation, management, and expansion of all electronic networking devices (hubs, wireless devices, switches, routers, firewall, modem pool, bandwidth shaping).
•  Design, maintain, and document outside cable plant and termination facilities.
• Monitor, manage, and troubleshoot internal network and Internet connectivity.
•  Upgrade hardware and software on all networking devices.
•   Establish, monitor, and enforce security for all networked devices.
•   Manage DNS and DHCP configuration for the campus network.
• Provide network connectivity assistance for end-user devices.
   

• Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications. This does not include primary user support of server applications. 
•  Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.
•  Routinely apply server operating system service packs, database updates, application updates, and security patches.
• User Account management.
• Maintain enterprise file storage (SAN) and print servers for faculty, staff, and students.
• Utilize enterprise storage solutions for server backup and restore services.
• Establish and monitor user and file system security.
• Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.

Key Resources

Services (phone numbers)