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Contact Information

315-859-4169
315-859-4185 (fax)

Central Information Services


Team Mission, Services and Expectations


Mission Statement:

The Central Information Services Team provides technical support for the Datatel Colleague and Benefactor systems, and makes the information in those systems available to college constituents. Through these services, the CIS Team helps the college operate in an efficient manner.

Services:
    Relating to Colleague and Benefactor:

    • Analysis of college business practices
    • Implementation of new processes and office workflow
    • Application problem solving
    • Application software development and support
    • Daily operational support
    • Training
    • Upgrade and maintenance to the administrative system hardware and software
    • Consulting services for the support of external system interfaces such as TMA, CBORD, ELM, Kronos, EDE, NSLC, etc...
    • Login and password assignment as well as establishment and maintenance of Unidata, Colleague and Benefactor levels of security

Success Measures:
• Formal feedback from clients on a periodic basis. One example would be a questionnaire or survey, distributed at to-be-determined intervals to those using the services of the team.
• Informal feedback from clients. Examples would be individual conversations, phone calls, written "thank-you" notes or follow-up complaints.
• Self-Evaluation at the completion of a task or project.
• Degree of project completion in line with the pre-determined project plan or other written or verbal commitment.
• Amount of "pro-active" support given to clients.

     
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Key Resources

Audiovisual/Presentation Requests Central Storage E-Mail HILLgroup Information Commons ListServ Mailing List Info Multimedia Presentation Center (MPC) Technology Support Search Quick Reference Guide Web Support

Services (phone numbers)

Audiovisual Services (x4231) Benefactor (x4633) Cable Television (x4120) Colleague (x5247) Computer Repair (x4171) Helpdesk (x4181) Instructional Support (x4877) Laptop Loaner (x4169) Network (x5638) Phones - Employees (x4160) Phones - Students (x4160) Training (x4178) Web Support (x4932)