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Contact Information

315-859-4169
315-859-4185 (fax)

Administrative Services


Team Mission, Services and Expectations


Mission Statement:

The Administrative Services Team provides internal support for all ITS teams.

Specific Services and Expectations Include:

• Facilitating the efficient completion of ITS internal processes, ordering supplies, processing purchase requisitions and invoices; directing telephone queries to appropriate members of ITS, assisting ITS teams to complete projects, scheduling meetings and classes, coordinating ITS activities with other organizations.
    • Expectations/Evaluation: Supplies from Staples ordered by 2 p.m. will arrive the next business day. Arrangements with food service need to be made at least 3 days in advance. Public computing lab classrooms are scheduled one day in advance unless a special software setup is needed. If a special software setup is needed, the request should be made one week in advance.
• Distribution of shared resources, including check-in/out of laptop computers and software installation disks.
    • Expectations/Evaluation: Reservations for laptops should be made at least two days in advance, subject to availability. Reservations for software installation disks should be made one day in advance. An evaluation/comment form will be included with each laptop to obtain feedback on any problems that have been encountered and suggestions for change.
• Managing the department budget, including planning/preparation, monitoring of expenses.
    • Expectations/Evaluation: ITS will work within the allocated budget with approvals for expenditures made by team leaders and overseen by the Vice-President for Information Technology. Success is measured by our maintaining expenditures within budget and by cost-saving measures that are implemented while maintaining quality.
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Key Resources

Audiovisual/Presentation Requests Central Storage E-Mail HILLgroup Information Commons ListServ Mailing List Info Multimedia Presentation Center (MPC) Technology Support Search Quick Reference Guide Web Support

Services (phone numbers)

Audiovisual Services (x4231) Benefactor (x4633) Cable Television (x4120) Colleague (x5247) Computer Repair (x4171) Helpdesk (x4181) Instructional Support (x4877) Laptop Loaner (x4169) Network (x5638) Phones - Employees (x4160) Phones - Students (x4160) Training (x4178) Web Support (x4932)