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We encourage you to contact us with any questions or concerns.

Burke Library - 3rd Floor
helpdesk@hamilton.edu

859-4181
859-4185 - fax

HillConnect Resources

Video encoding in process.

Hamilton's e-mail system is HillConnect, powered by Google.

The information provided below is designed to address some of the more common questions related to using your e-mail account at Hamilton College.  If you have specific questions regarding the functionality or your account (e.g. how to create "groups"), please try using the Help feature  built-in to your HillConnect account (click on the "gear" icon in the upper right corner of your HillConnect e-mail screen).  If you find that to be insufficient, please contact the ITS Help Desk at 315-859-4181.

Topics Covered

Requesting an e-mail account

New Student Accounts: ITS automatically creates e-mail accounts for students when they are admitted.  Consequently, there should never be a need for a student to request an e-mail account for their own personal use.

New Employee Accounts: ITS automatically creates e-mail accounts for employees when we receive official notification from Human Resources.  New faculty accounts are created when we receive official notification from the Dean of Faculty office.

Temporary Employee Accounts:  To request a temporary employee account, please complete the form found at: https://my.hamilton.edu/survey-manager/survey?id=1304.  Please notify ITS as far in advance as possible when requesting an account as there are several processes that must take place to ensure your temp has access to all the resources he/she will need.

Departmental Accounts: Accounts for departmental use can be requested by contacting Debby Quayle at x4031 or by e-mail at dquayle@hamilton.edu.

Organizational Accounts: Student organizations can request accounts when they register on the Student Activities web site.  If the organization elects not to register, they must have an employee/faculty sponsor.

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Activating Your HillConnect Account

Your Hamilton e-mail account must be activated before it can be used. Instructions can be found at: https://my.hamilton.edu/youraccount

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Accessing your e-mail via the web

Regardless of whether you are off campus or on campus you can check your e-mail from any computer as long as it has access to the Internet (World Wide Web). Once you are connected to the Internet, point your browser (Internet Explorer, Safari, Firefox, etc.) to http://hillconnect.hamilton.edu.
You can also access your e-mail via the e-mail channel in My Hamilton at http://my.hamilton.edu.

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Using Your HillConnect Account

Mac/Windows

From Google

From Lynda.com

To view these videos, please email learnit@hamilton.edu for an account

Changing your existing password

There are two ways to change your password. The Change Password Form allows you to enter a new e-mail password that will also become your new network password.  The Synchronize Password link will use your existing network password and will make your e-mail password match it.

 Forgotten Password

Current students and employees need to contact the ITS Help Desk at 315-859-4181 or e-mail us at helpdesk@hamilton.edu for assistance.  Instructions for other members of the Hamilton Community.

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Accessing your e-mail via an e-mail software application

You can access your Hamilton e-mail account using e-mail client software that supports the IMAP mail protocol. ITS supports the use of Mozilla Thunderbird and provides comprehensive documentation for configuring and using Thunderbird. College-owned computers for employees have Thunderbird installed and configured for the computer's user. If you want to install and configure Thunderbird on your personal computer to access your e-mail please contact the ITS Help Desk.

Thunderbird

Outlook

Apple Mail

Windows Mail

Others

If you are comfortable using another e-mail program without support from ITS, you can use the generic settings below as a guide for setting up one of these e-mail clients. If you need further assistance, use the Help feature in the program or refer to the support webster for the respective software company.


Configuring Your Mobile Devices

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Mass mailing lists (ListServ)

The Hamilton ListServ system allows you to quickly send an e-mail to a group of individuals, such as a club or organization, the entire campus community, or certain class year of students. The ListServ groups for the entire campus, all students, all faculty, all employees, or a particular class year are mass mailing lists which are subject to certain policies. For more information on mass mailing policies and how to use ListServ, see the information on our ListServ web page:

ListServ Mailing List Info

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