We encourage you to contact us with any questions or concerns.
Burke Library - 3rd Floor
helpdesk@hamilton.edu
859-4181
859-4185 - fax
Want to be considered for LC of the Month? We look at just about every facet of the job: how you interact with patrons, how much effort you put into the projects, whether you come in on time... Everything! So make sure that you're giving your all in everything you do, and let the interns know too!
If a patron comes up to the desk and inquires about "Guest Printing", please send them over to the Circulation desk. As you may or may not know, the libguest account no longer has printing permissions. In an effort to provide guests of the college printing access, the Circulation desk will be able to provide them the appropriate username and password.
IC Questions
If you get questions about either the printers or computers in the IC, please help as best you can to resolve the issue. If you cannot solve an issue, please inform the Reference Libraian on staff (on the other side of the service desk) and they will inform the appropriate personnel.
No food is to be consumed at the service points (MPC desk, etc), covered drinks are allowed. If you need a snack, please let a professional staff member (librarian, intern, etc) know that you will be going to the All Night Reading Room for a few minutes to eat a snack. For those that work longer shifts (6 hours or more) and need their meal, you need to eat it in the staff lounge, as well as get coverage for the MPC desk. If you cannot get coverage, you need to inform professional staff know where you are going and when they expect you to be back. There is a key for the staff lounge located in the basement (it is locked after 4 PM). The keys is located in the lockbox at the service desk in the MPC.
Due to our current economic status, there is a new building printing policy for the public computer labs in Burke. COLOR Printing is restricted to Hamilton Faculty, Staff and Students only. All patrons who request to print in color must show their Hamilton ID card. This is intended to reduce the amount of money spent on printing paper and printer supplies. If you have a patron who is not a member of the Hamilton community, please refer them to the policy listed on the poster above the printers.
Patrons may only print ONE copy of any given document on the color printers. If they need multiple copies, please direct them to the Print Shop or an intern/professional staff.
If a student is unable to print, there are several possible issues.
If an emergency arises (fire alarm, etc) that requires you to leave the building, please move to the lawn area in front of the North Dorm. You are by no means required to be responsible for other people in the labs, just get yourself safely out of the building.
The lawn area is our primary location to gather in an emergency. If we need to move farther away, we will instruct you to move to the Commons Dining Hall. This is our secondary emergency location. It is important that you gather there so Nikki or Terry can identify you.
