Spyware and Adware
Anti-spyware
Topics covered.
What is spyware?
How is spyware different from adware?
Are cookies considered spyware?
How to avoid spyware
How to detect and remove spyware
What is spyware?
Spyware is software that is installed on your computer without your permission. It often tags along with free software you have downloaded or comes from "infected" web sites and/or links. The most common source of spyware is file sharing software (Kazaa, Blubster, etc.). Even innocent free programs (e.g. Comet Cursor) will come with spyware. In fact, it is best to assume that if the software is free, it comes with spyware attached.
Its purpose is to report your browsing habits (web sites you've visited) to the publisher of the spyware software. They use this information to present you with pop-ups when you are browsing the Web. Sometimes the information gathered is also used to send you spam.
Spyware can interfere with your network connection, slow down the performance of your computer and prevent legitimate software (such as Internet Explorer) from working properly.
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How is spyware different from adware?
Spyware and Adware are essentially the same thing. The primary difference is that adware is used to pop-up ads that are meant to be meaningful to you, whereas spyware may pop-up ads that are offensive or have nothing to do with your interests. Both are annoying and can overwhelm your browser with pop-ups. Adware typically does not insert itself into your computer operating system as thoroughly as spyware.
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Are cookies considered spyware?
Cookies are used in a manner similar to adware and spyware. They report information about you back to the publisher of the cookie. Many, many web sites use cookies. Respectable sites, such as Amazon.com, use cookies responsibly. They only store information directly related to the use of their web pages. For example, it is used to suggest products based on your past purchases. Other sites gather more information than they should. Cookies can safely be deleted and are usually recreated when you revisit the site (sometimes you will have to login to the site before the cookie is reset). Internet Explorer includes a button in its "options" window that allows you to quickly remove all cookies.
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How to avoid spyware
Do not click on banners that appear at the top of web pages even if they look like a fun game, they say you are a winner or they are going to help you correct a potential problem on your computer (your clock is wrong, you have spyware, etc.).
Do not download free software. If you must use free software, be as selective as possible and only install that which is completely necessary. Use trustworthy web sites.
Do not click on AIM or MSN profile links unless you are absolutely certain they are real. Ask your friend if they know the link is there before you click on it.
Do not follow links in spam e-mail messages. They often take you to sites that install spyware on your computer.
Music/file sharing is illegal. It is also a pipeline to spyware, viruses and hackers. Is it worth it?
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How to detect and remove spyware
ITS is currently suggesting students use AVG Antivirus for Windows computers. Click here for installation instructions: https://my.hamilton.edu/information-technology-services/resource-center/installing-avg-anti-virus.
For Macintosh computers, the ITS recommends iAntivirus or Sophos Home Edition. Click here for installation instructions: http://my.hamilton.edu/information-technology-services/resource-center/sophos-home-edition-for-mac
Removing spyware may sometimes disable the software with which it came. In some cases the spyware cannot be removed until the free software it came with is also removed.
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Getting Started With Information Technology
Antivirus
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Spyware and Adware
Antivirus
Topics covered.
What is spyware?
How is spyware different from adware?
Are cookies considered spyware?
How to avoid spyware
How to detect and remove spyware
What is spyware?
Spyware is software that is installed on your computer without your permission. It often tags along with free software you have downloaded or comes from "infected" web sites and/or links. The most common source of spyware is file sharing software (Kazaa, Blubster, etc.). Even innocent free programs (e.g. Comet Cursor) will come with spyware. In fact, it is best to assume that if the software is free, it comes with spyware attached.
Its purpose is to report your browsing habits (web sites you've visited) to the publisher of the spyware software. They use this information to present you with pop-ups when you are browsing the Web. Sometimes the information gathered is also used to send you spam.
Spyware can interfere with your network connection, slow down the performance of your computer and prevent legitimate software (such as Internet Explorer) from working properly.
Back to top
How is spyware different from adware?
Spyware and Adware are essentially the same thing. The primary difference is that adware is used to pop-up ads that are meant to be meaningful to you, whereas spyware may pop-up ads that are offensive or have nothing to do with your interests. Both are annoying and can overwhelm your browser with pop-ups. Adware typically does not insert itself into your computer operating system as thoroughly as spyware.
Back to top
Are cookies considered spyware?
Cookies are used in a manner similar to adware and spyware. They report information about you back to the publisher of the cookie. Many, many web sites use cookies. Respectable sites, such as Amazon.com, use cookies responsibly. They only store information directly related to the use of their web pages. For example, it is used to suggest products based on your past purchases. Other sites gather more information than they should. Cookies can safely be deleted and are usually recreated when you revisit the site (sometimes you will have to login to the site before the cookie is reset). Internet Explorer includes a button in its "options" window that allows you to quickly remove all cookies.
Back to top
How to avoid spyware
Do not click on banners that appear at the top of web pages even if they look like a fun game, they say you are a winner or they are going to help you correct a potential problem on your computer (your clock is wrong, you have spyware, etc.).
Do not download free software. If you must use free software, be as selective as possible and only install that which is completely necessary. Use trustworthy web sites.
Do not click on AIM or MSN profile links unless you are absolutely certain they are real. Ask your friend if they know the link is there before you click on it.
Do not follow links in spam e-mail messages. They often take you to sites that install spyware on your computer.
Music/file sharing is illegal. It is also a pipeline to spyware, viruses and hackers. Is it worth it?
Back to top
How to detect and remove spyware
ITS is currently suggesting students use AVG Antivirus for Windows computers. Click here for installation instructions: https://my.hamilton.edu/information-technology-services/resource-center/installing-avg-anti-virus.
For Macintosh computers, the ITS recommends iAntivirus or Sophos Home Edition. Click here for installation instructions: http://my.hamilton.edu/information-technology-services/resource-center/sophos-home-edition-for-mac
Removing spyware may sometimes disable the software with which it came. In some cases the spyware cannot be removed until the free software it came with is also removed.
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Comparison of Browser Interfaces
Apple Safari
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Configuring Computer for Skype
Audiovisual (AV)
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Accessing SSS After Graduation
Backup
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Data Backup and Storage
Backup
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
SSS File Manager on the WWW
Backup
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Your Hamilton E-mail & SSS Accounts After Graduation
Backup
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
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Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Getting Started With Information Technology
Buying
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Camera Loans
Camera Loan
The Camera Loans service point, is located within the Help Desk on the third floor of Burke Library. We have a variety of digital video cameras, digital still cameras, tripods, and digital audio recorders.
Hours of Operation
Equipment checkout and return through the Help Desk Monday-Friday 8:30 AM - 10 PM, Saturday & Sunday 10 AM-10 PM.
Camera Loan Assistants will be available for questions & equipment overview 8-10 PM, seven days a week.
Camera Loans will be closed during:
Semester breaks (including Summer)
College holidays
Fridays proceeding a break
Sundays students return from breaks
This equipment is reserved for students in advance by a sponsoring faculty member and members of ITSST.
For additional information please email mpc@hamilton.edu.
Camera Loan Policies
Patrons are allowed to checkout equipment for a period of 72 hours. On the third day, loaned equipment must be returned by 10 PM. We have instituted a "Two-strike policy" that helps ensure timely returns, and provides equal access to equipment for patrons depending upon these resources.
How strikes are issued
If a patron fails to return equipment by 10 PM on the due date, a strike is issued. Please note that if there are missing components to the equipment, the return is incomplete and thus, not returned. If a patron fails to return the equipment by 10 PM the following day, a second strike is issued. The patron is then banned form Camera Loans for a period of 30 days, and Campus Safety is contacted. The equipment is considered as stolen, and will remain as such until all components are returned to the Camera Loan desk
iPhone/iPod touch/iPad
Cell Phone
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
Policies - Repair of Computer Equipment
Computer Repair
Policies
Repair of Computer Equipment
Hamilton Computer Equipment
All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences.
Personally Owned Equipment
VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Policies - College Computer Equipment
Computer Replacement
Replacement of College Computer Equipment
Most college computer equipment is replaced every four to five years (see exceptions below). The Goals of the replacement plan are to:
assure that appropriate computing resources are available in public and departmental computing facilities, classrooms, and college offices to support the mission of the institution;
assure that each faculty and staff member who uses computing resources in his or her position has a computer of sufficient capability to fulfill his/her responsibilities;
implement minimum standards for computing equipment on campus; • encourage planning, cost-effective installation of new equipment and disposal of old equipment.
Computer equipment is generally replaced during the late spring and summer months (May 1 - August 15). Replacement schedules are distributed annually to departments in early November for review and consultation with ITS staff. Hardware configurations for new equipment are prepared in March and individuals with equipment scheduled for replacement are notified of those details.
Generally, individuals will have one college computer provided for them on the replacement plan. By the nature of their responsibilities, some individuals may need to have more than one computer to accomplish their responsibilities - for example, if they must use both Macintosh and Windows platforms in their work. In these cases, department heads/supervisors may request from the appropriate officer of the college (e.g., for faculty, the Dean of the Faculty) that an exception be made.
Computers are essential tools for faculty, even when they are on sabbatical leave. For this reason the college permits faculty on leave to continue to use their computer during that period. Computers will be provided to faculty replacements from a pool of computers designated for this purpose.
Computers are not to be purchased from departmental operating budgets. Only special funds designated for computer replacement or equipment purchases may be used for this purpose. The officers of the college approve such funds. Certain departments or individuals obtain grants or have special budget allocations for computing equipment. Computers purchased with these grants or budget allocations will not be on the replacement plan unless approval is obtained from the officers at the time the grant is received or the budget is allocated.
Loaner Equipment
Hamilton College employees can borrow laptop computers for up to seven consecutive days for uses related to college business. Both Macintosh and Windows laptops are available. These computers are enabled for wireless and high-speed internet access. Reservations are required, and should be made at least two business days in advance. For more information, or to make a reservation, call 4LLP (4557), or e-mail: laptop@hamilton.edu
Departmental Equipment
All college computers are maintained in a central inventory. At the time a computer enters the inventory the replacement cycle, if any, is designated. Computers that are an integral part of a piece of scientific equipment, or are used primarily for research purposes, are not generally part of the replacement plan. Replacement of such equipment is by a special request to the Dean of the Faculty. Old equipment is sold for residual values through Hamilton's official salvage process and must be returned to ITS.
Grant-Funded Equipment
Individuals pursuing grants for computing equipment should discuss their plans with the Director, Desktop Integration Services as part of the budgeting process. Computing equipment that is acquired under grants will enter the inventory and be upgraded on a regular replacement cycle only if approved at the time of the application for the grant.
Faculty members teaching in various special curricular programs are, under certain conditions, awarded research, or startup, funds. Some faculty members also have research funds available to them when they hold endowed chair positions. These funds may be used to buy additional computers and printers for office or home use, but the equipment will belong to the college. Such equipment should be ordered through the College purchasing process and will not normally be upgraded or replaced by the college, except through further use of research funds. If this equipment is to be on the computer replacement plan the faculty member must obtain a commitment, in writing, from the Dean and the Vice-President for Administration and Finance indicating this. Otherwise, the equipment will not be on a replacement cycle.
Printers and Other Peripheral Equipment
The college provides networked printing locations for workgroup clusters in every department. Individual desktop printers are not normally provided. Other peripheral pieces of equipment such as scanners are also generally provided in clustered locations instead of individual offices. Since these pieces of equipment are usually used intermittently, clustering allows sharing of specialized technical resources.
Responsibility for Equipment
Each employee is responsible for taking reasonable safety precautions in regard to Hamilton-owned computer equipment. Employees will be held responsible for damage to such equipment arising out of their negligence or intentional misconduct.
Upgrades and Renewal
For computer equipment on the replacement plan, ITS staff members consult with users prior to ordering and installing new equipment to determine the current and anticipated equipment needs. Computers that are replaced are returned to ITS. ITS then reassigns the computers or sells them through the campus salvage process. Hamilton will not upgrade non-Hamilton computers.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Data Backup and Storage
ESS
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Your Hamilton E-mail & SSS Accounts After Graduation
Email
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
Back to Top
Return to the ITS Home Page
Data Backup and Storage
External Hard Drive
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Accessing SSS After Graduation
FTP
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Comparison of Browser Interfaces
Google Chrome
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Data Backup and Storage
Google Docs
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Accessing SSS After Graduation
Graduation
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Your Hamilton E-mail & SSS Accounts After Graduation
Graduation
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
Back to Top
Return to the ITS Home Page
My Hamilton
Hamilton Website
My Hamilton is your personalized view of information at Hamilton, as well as a starting point for accessing information and entertainment from all over the Web. My Hamilton gives you customizable control over the Web resources and information that are available to you, such as your Hamilton E-mail, calendar, ESS/SSS space, Hill Card and Blackboard accounts.
My Hamilton uses tabs to group certain resources. Each resource is called a channel. There is an [EDIT] button on each channel which enables you to manage display settings and content for the channel.
Home
The main section in which you can add channels for direct access to your E-mail, WebAdvisor, Blackboard, Facebook, Personal Calendar etc.
Communities
These provide access to Listservs to which you are subscribed, campus messages and events and messages from the Hamilton community (e.g marketplace, lost and found, ride board).
Tools
Access to the following:
Resource
Applies To
Academic Resources
Employees
Budget Center
Employees
Campus Safety - statistics
Students,Employees
Card Services - for making deposits and activating/deactivating the Hill Card
Students, Employees
College Business - for paying bills online
Students
Course Tools - for accessing your WebAdvisor account
Students
Financial Aid - for accessing your award letter
Students, Employees
Human Resources
Employees
Library - for accessing the Alex Library Catalog, Reserves, E-Journals, and Databases
Students,
Employees
Mail Center - for retrieving your mail number and combinations
Students
Personal Information - view and edit your contact information
Students
Physical Plant
Students
Student Organizations
Students
Transportation
Students
News
Access to the most recent college news new feeds from ABC News, BBC, CNN, New York Times, Washington Post etc.. You can also add your own news feeds.
Links
Add your own collection of links to your My Hamilton page. To begin adding your own collection of links, click the "Add Link Group" button.
Files
Access your personal space through My Hamilton
ESS
SSS
Courses
Access Blackboard through My Hamilton.
Setup
Layout Options - change the number of columns on your home page. You can also reset your tabs, channels, and settings back to the original layout by clicking the RESET CHANNELS. Your data (contacts, links, news, etc.) will not be lost, but your display preferences will be removed.
My Profile - update your Hamilton College Profile and your Hamilton Community profile.
Passwords and Security - Sync passwords - Your network password will be the same as your My Hamilton/E-mail password.
Themes - change the color scheme on your My Hamilton page.
SSS File Manager on the WWW
Hamilton Website
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Understanding Hamilton's Web Space
Hamilton Website
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Support
Hamilton Website
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Policies - Hardware and Software
Hardware
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Your Hamilton E-mail & SSS Accounts After Graduation
HillConnect
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
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What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
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How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
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How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
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How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
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How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
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How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
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Return to the ITS Home Page
Your Hamilton E-mail & SSS Accounts After Graduation
HillMail
Your Hamilton E-mail After You Graduate
When is my account deleted?
What happens if I miss the deadline?
How do I get a deadline extension?
How do I get an alumni e-mail account?
How do I transfer mail out of my Hamilton account?
How do I forward mail to another account?
How do tell correspondents my new address?
Questions?
When is my account deleted?
Your Hamilton e-mail account will be deactivated approximately three (3) months after you graduate. Typically this occurs on August 31 or March 31 (for December graduates). Once your account is deactivated, no new mail is received. Your mail remains on the server after deactivation until your account is physically removed (deleted) one month later.
Back to top
What happens if I miss the deadline to transfer my mail to another account?
Although your account is deactivated on the deadline date, your messages are not physically removed from our server for another month. This allows us to easily restore your messages should you accidentally miss the deadline. After the one month grace period has passed, your mail is no longer retrievable.
Back to top
How do I get a deadline extension?
Under special circumstances it is possible to obtain a brief extension. Please address your request to the helpdesk (hd@hamilton.edu). You should include your reason for requesting the extension and the length of time it is desired.
Back to top
How do I get an alumni e-mail account?
The alumni address available to Hamilton graduates (you@alumni.hamilton.edu) is not an actual e-mail account. Instead, it is a mail forwarding service. To sign up for this service please visit the Hamilton Alumni Directory Registration page and follow the step-by-step registration process. When you register, you must provide a real address to which mail is forwarded when mail is addressed to you@alumni.hamilton.edu. The e-mail address you used as a student will not be available for your alumni e-mail address until your old account has been fully deleted as described above. The advantage to the alumni forwarding service is that it allows you to list a Hamilton Alumni e-mail address on professional correspondence. It remains in effect after your Hamilton account is removed and as long as the address to which you forward mail remains active.
Back to Top
How do I transfer mail from my Hamilton e-mail account to another account?
To move existing mail from your Hamilton account into another account before your Hamilton account is deleted please refer to the pertinent section below.
To transfer your Hamilton mail to an existing Gmail.com account, please visit:
http://my.hamilton.edu/information-technology-services/resource-center/moving-your-mail-to-another-account-1
To transfer your Hamilton mail to a non-Gmail web-based e-mail account:
Many web-based e-mail accounts like Gmail (e.g.Yahoo), give you the ability to automatically import mail from your Hamilton account. The settings referenced in the instructions for Gmail may assist you in transferring your mail, however, the screens will be different depending on the application you use.
Back to Top
How do I forward my Hamilton e-mail to another account?
Once you have transferred your mail to your non-Hamilton account, it is wise to start forwarding new mail to that account at the same time. When forwarding is turned on it only forwards mail received from that point forward. To transfer mail previously received, please see the section above. For instructions on how to set up forwarding, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=10957
Back to Top
How do I tell correspondents my new address?
To create an auto-reply message to inform correspondents of your new e-mail address, please refer to Google's help page at: http://mail.google.com/support/bin/answer.py?answer=25922
Back to Top
Questions?
If you have questions regarding your Hamilton E-mail account after graduation, please feel free to contact the ITS Help Desk at helpdesk@hamilton.edu or call 315-859-4181.
Back to Top
Return to the ITS Home Page
Image Capture iOS Media Transfer
Image
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
Installing Mozilla Firefox on Windows and Macintosh Computers
Install
For Personal Windows & Macintosh Computers
Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as=
For Hamilton-Owned Macintosh Computers
Download the latest version of Firefox from Mozilla's website here. Choose to Save the file.
Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder.
Move the old version of Firefox to the Trash icon on the dock.
Navigate to the file location for the new version of Firefox you just downloaded and double-click it.
In the window that appears like the one below, drag the Firefox icon to the Applications folder icon.
Follow the instructions.
If prompted, enter your Hamilton network credentials.
Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open.
You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security.
For Hamilton-Owned Windows Computers
NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below.
Open Firefox. Go to the Help menu and select About Firefox.
Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates.
If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.
Faculty Media Workstation
Instruction
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Comparison of Browser Interfaces
Internet
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Multimedia Presentation Center
Labs
What is the MPC
The Multimedia Presentation Center (MPC) is a state-of-the-art computing facility equipped with cutting-edge hardware and software, as well as a full range of support services, specifically designed for authoring multimedia-enhanced presentations.
The Multimedia Presentation Center, located on the ground floor of Burke Library, has 21 quad core iMacs running Mac OS X Lion. The Macintosh workstations are set up as multimedia editing workstations, and can be used to produce a variety of digital content, as well as standard word processing. Color laser printing is available for academic purposes only.
MPC Location and Hours of Operation
The MPC is located on the first floor of the Burke Library and follows the same hours of operation, available here.
An Overview of MPC Services
The MPC is equipped to support a wide variety of multimedia-enhanced presentation formats including:
Large format, photo-quality printing
Medium format color laser printing
Web content with audio, video and animation
PowerPoint with audio and video
Mini DV, CD and DVD
Please direct any questions or inquiries about large format posters to the MPC professional staff. mpc@hamilton.edu, x4888.
To request a large format poster appointment, click here.
Getting Started With Information Technology
Laptop
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Policies - College Computer Equipment
Laptop Loaner
Replacement of College Computer Equipment
Most college computer equipment is replaced every four to five years (see exceptions below). The Goals of the replacement plan are to:
assure that appropriate computing resources are available in public and departmental computing facilities, classrooms, and college offices to support the mission of the institution;
assure that each faculty and staff member who uses computing resources in his or her position has a computer of sufficient capability to fulfill his/her responsibilities;
implement minimum standards for computing equipment on campus; • encourage planning, cost-effective installation of new equipment and disposal of old equipment.
Computer equipment is generally replaced during the late spring and summer months (May 1 - August 15). Replacement schedules are distributed annually to departments in early November for review and consultation with ITS staff. Hardware configurations for new equipment are prepared in March and individuals with equipment scheduled for replacement are notified of those details.
Generally, individuals will have one college computer provided for them on the replacement plan. By the nature of their responsibilities, some individuals may need to have more than one computer to accomplish their responsibilities - for example, if they must use both Macintosh and Windows platforms in their work. In these cases, department heads/supervisors may request from the appropriate officer of the college (e.g., for faculty, the Dean of the Faculty) that an exception be made.
Computers are essential tools for faculty, even when they are on sabbatical leave. For this reason the college permits faculty on leave to continue to use their computer during that period. Computers will be provided to faculty replacements from a pool of computers designated for this purpose.
Computers are not to be purchased from departmental operating budgets. Only special funds designated for computer replacement or equipment purchases may be used for this purpose. The officers of the college approve such funds. Certain departments or individuals obtain grants or have special budget allocations for computing equipment. Computers purchased with these grants or budget allocations will not be on the replacement plan unless approval is obtained from the officers at the time the grant is received or the budget is allocated.
Loaner Equipment
Hamilton College employees can borrow laptop computers for up to seven consecutive days for uses related to college business. Both Macintosh and Windows laptops are available. These computers are enabled for wireless and high-speed internet access. Reservations are required, and should be made at least two business days in advance. For more information, or to make a reservation, call 4LLP (4557), or e-mail: laptop@hamilton.edu
Departmental Equipment
All college computers are maintained in a central inventory. At the time a computer enters the inventory the replacement cycle, if any, is designated. Computers that are an integral part of a piece of scientific equipment, or are used primarily for research purposes, are not generally part of the replacement plan. Replacement of such equipment is by a special request to the Dean of the Faculty. Old equipment is sold for residual values through Hamilton's official salvage process and must be returned to ITS.
Grant-Funded Equipment
Individuals pursuing grants for computing equipment should discuss their plans with the Director, Desktop Integration Services as part of the budgeting process. Computing equipment that is acquired under grants will enter the inventory and be upgraded on a regular replacement cycle only if approved at the time of the application for the grant.
Faculty members teaching in various special curricular programs are, under certain conditions, awarded research, or startup, funds. Some faculty members also have research funds available to them when they hold endowed chair positions. These funds may be used to buy additional computers and printers for office or home use, but the equipment will belong to the college. Such equipment should be ordered through the College purchasing process and will not normally be upgraded or replaced by the college, except through further use of research funds. If this equipment is to be on the computer replacement plan the faculty member must obtain a commitment, in writing, from the Dean and the Vice-President for Administration and Finance indicating this. Otherwise, the equipment will not be on a replacement cycle.
Printers and Other Peripheral Equipment
The college provides networked printing locations for workgroup clusters in every department. Individual desktop printers are not normally provided. Other peripheral pieces of equipment such as scanners are also generally provided in clustered locations instead of individual offices. Since these pieces of equipment are usually used intermittently, clustering allows sharing of specialized technical resources.
Responsibility for Equipment
Each employee is responsible for taking reasonable safety precautions in regard to Hamilton-owned computer equipment. Employees will be held responsible for damage to such equipment arising out of their negligence or intentional misconduct.
Upgrades and Renewal
For computer equipment on the replacement plan, ITS staff members consult with users prior to ordering and installing new equipment to determine the current and anticipated equipment needs. Computers that are replaced are returned to ITS. ITS then reassigns the computers or sells them through the campus salvage process. Hamilton will not upgrade non-Hamilton computers.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Connecting to the Academic Server
Large Format Printing (LFP)
Connecting to the Academic Server
To connect to the Academic Server on a Macintosh, click on the desktop. Click on the "Go" Menu and select "Connect to Server". Type "Academic" into the server address area and click "Connect".
Select the "MPC" volume and click "OK".
Drag your poster PDF file into the "LargeFormatPrinting" folder. Think of this as a dropbox for all poster files.
Large Format Poster Page Setup & Printing
Large Format Printing (LFP)
LFP Station Login and Academic Server Access
Login to the LFP stations (A &/or B) by using the following credentials:
Username: lfp
Paswword: lfp
Connect to the Academic Server by using your Hamilton username and password credentials. Select the "MPC" volume, and open the "LargeFormatPrinting" folder.
Locate and open the poster PDF using Acrobat.
Large Format Poster Page Setup & Printing
Once the file is open in Acrobat, you will need to verify and match the document page dimensions prior to printing. Go to the File menu and select Print. The print dialogue pane will appear and you will notice that the default page size is 8.5" x 11" (Letter size).
To adjust the page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "33 x 43" from the dropdown menu. Click OK.
The page setup will reflect your current paper size. Click Print.
Creating Custom Page Setups for Large Format Posters
If you need to print a poster that is not the standard LFP size (33" x 43"), you will need to create a custom page setup. To create a custom page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "Manage Custom Sizes" from the dropdown menu. Click OK.
Next click the " " and select the "Untitled" page. Name the setup with the page dimensions (e.g. "42 x 96"). Enter the page dimensions within the Paper Size area. Please note that you will need to transpose the width and height, in order to accomodate printing in the most effective orientation. Enter zeros into the upper, lower, and side margins, click OK.
Your page dimensions should be reflected above the page preview. Click Print.
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
Mac OS 10.4 Tiger
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Comparison of Browser Interfaces
Microsoft Internet Explorer
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Image Capture iOS Media Transfer
Mobile Device
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
iPhone/iPod touch/iPad
Mobile Device
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
Comparison of Browser Interfaces
Mozilla Firefox
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Installing Mozilla Firefox on Windows and Macintosh Computers
Mozilla Firefox
For Personal Windows & Macintosh Computers
Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as=
For Hamilton-Owned Macintosh Computers
Download the latest version of Firefox from Mozilla's website here. Choose to Save the file.
Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder.
Move the old version of Firefox to the Trash icon on the dock.
Navigate to the file location for the new version of Firefox you just downloaded and double-click it.
In the window that appears like the one below, drag the Firefox icon to the Applications folder icon.
Follow the instructions.
If prompted, enter your Hamilton network credentials.
Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open.
You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security.
For Hamilton-Owned Windows Computers
NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below.
Open Firefox. Go to the Help menu and select About Firefox.
Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates.
If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.
Camera Loans
Multimedia Presentation Center (MPC)
The Camera Loans service point, is located within the Help Desk on the third floor of Burke Library. We have a variety of digital video cameras, digital still cameras, tripods, and digital audio recorders.
Hours of Operation
Equipment checkout and return through the Help Desk Monday-Friday 8:30 AM - 10 PM, Saturday & Sunday 10 AM-10 PM.
Camera Loan Assistants will be available for questions & equipment overview 8-10 PM, seven days a week.
Camera Loans will be closed during:
Semester breaks (including Summer)
College holidays
Fridays proceeding a break
Sundays students return from breaks
This equipment is reserved for students in advance by a sponsoring faculty member and members of ITSST.
For additional information please email mpc@hamilton.edu.
Camera Loan Policies
Patrons are allowed to checkout equipment for a period of 72 hours. On the third day, loaned equipment must be returned by 10 PM. We have instituted a "Two-strike policy" that helps ensure timely returns, and provides equal access to equipment for patrons depending upon these resources.
How strikes are issued
If a patron fails to return equipment by 10 PM on the due date, a strike is issued. Please note that if there are missing components to the equipment, the return is incomplete and thus, not returned. If a patron fails to return the equipment by 10 PM the following day, a second strike is issued. The patron is then banned form Camera Loans for a period of 30 days, and Campus Safety is contacted. The equipment is considered as stolen, and will remain as such until all components are returned to the Camera Loan desk
Connecting to the Academic Server
Multimedia Presentation Center (MPC)
Connecting to the Academic Server
To connect to the Academic Server on a Macintosh, click on the desktop. Click on the "Go" Menu and select "Connect to Server". Type "Academic" into the server address area and click "Connect".
Select the "MPC" volume and click "OK".
Drag your poster PDF file into the "LargeFormatPrinting" folder. Think of this as a dropbox for all poster files.
Faculty Media Workstation
Multimedia Presentation Center (MPC)
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Image Capture iOS Media Transfer
Multimedia Presentation Center (MPC)
Transferring an Image From an iOS Device Using Image Capture
On a Macintosh computer, open the Applications folder and launch Image Capture. Connect the iOS device to the Macintosh via the USB-to-30 Pin cable. iTunes will launch by system default and will seek to synchronize your device with the local iTunes library. You will see two window prompts asking to synchronize the iOS device with the iTunes library, click Cancel on both window prompts.
In Image Capture, you will see your iOS device on the left side. Your images will be displayed in the main viewing area on the right.
You can individually select and transfer specific images or all image files. To transfer a single image, click on the specific image and click "Import". To transfer all images, click "Import All". Any images that are transferred will be placed within the Pictures folder, located within the local user directory. (e.g. jdoe/Pictures/)
Lab Consultant Home
Multimedia Presentation Center (MPC)
MPC Information
Problem Log
Lab Consultant Manuals
Multimedia Presentation Center (MPC)
The following manuals are intended to be used by students employed by ITS, managed by the Instructional Technology Support Service Team (ITSS).
About ITS
Appendix
CLA Policies and Procedures
DAL Policies and Procedures
Intern Policies and Procedures
LC General How-To Guide
LC Policies and Procedures
Lab Consultant On-Going Training
Multimedia Presentation Center (MPC)
Fall 2011
Place all projects within specified folders on MSS by 5 PM on due dates
Fall Training Project:
Rough version 2 8/26
Final version 9/2
Public Screening Event TBD
Project 1 & Scheduling Meeting:
9/4 7-9 PM SCCT 3039
9/11 First Drafts Due
9/18 Final Drafts Due
Project 2:
10/9 7-9 PM SCCT 3039
10/17 First Drafts Due
10/23 Final Drafts Due
Project 3:
11/6 7-9 PM SCCT 3039
11/16 Final Drafts Due
Lab Consultant Schedules
Multimedia Presentation Center (MPC)
The following schedules are for students employed by ITS and managed by the Instructional Technology Support Services team.
Service Point Locations:
Camera Loans - Burke Library, Third Floor (within Help Desk area)
Digital Arts Lab - LIST 220 (Arts Lab use only)
Multimedia Presentation Center (MPC) - Burke Library, First Floor
If you have other service related questions, please contact MPC Professional staff.
Large Format Poster Common Issues and Problems
Multimedia Presentation Center (MPC)
Printing Appointments
It is very important to contact the MPC staff early to reserve time for printing. Printing appointments are required. There is often much competition for resources (workstations, support staff, large format printers, etc) at the end of the semester and we want to ensure that everyone has access to the resources that they need to complete their assignments.
25% o students did not attend the workshop scheduled for their course.
20% o appointments are rescheduled, cancelled, or no shows.
20-25% o students are late or unprepared, causing appointments to run over 1-hr.
File Formats
We recommend that any images placed in the poster are JPEG, TIFF, PDF, GIF or PNG file formats to avoid printing and compatibility problems.
Authoring Software
We have standardized on Microsoft PowerPoint as the layout tool for creating large format posters. While it is possible to create the poster on a Windows computer we recommend that the poster is opened and checked on a Mac BEFORE the scheduled printing appointment to ensure there are no changes in color and formatting. We DO NOT recommend that you create the poster using Open Office on a Linux computer.
We recommend that you avoid creating posters with Microsoft Office 2003 or 2004. If you do use Office 2003 or2004 to create your poster, it is likely there will be formatting and printing issues. The newest versions of Office (2007 on Windows & 2008 on Mac) are available in all ITS computer labs on campus.
If you plan on using an application other than PowerPoint to create the poster it is important to speak with a MPC professional staff member ahead of time to avoid compatibility and printing problems.
Image Resolution
Because the posters are printed at such a large scale the quality of the image that is placed into the poster is important. Often images that are grabbed from Google searches do not have a high enough resolution for print reproduction and can appear very pixelated and/or blurry when printed. It is usually best to scan images from books, take digital photos or speak with a reference librarian about high-quality image databases.
Large Format Poster Page Setup & Printing
Multimedia Presentation Center (MPC)
LFP Station Login and Academic Server Access
Login to the LFP stations (A &/or B) by using the following credentials:
Username: lfp
Paswword: lfp
Connect to the Academic Server by using your Hamilton username and password credentials. Select the "MPC" volume, and open the "LargeFormatPrinting" folder.
Locate and open the poster PDF using Acrobat.
Large Format Poster Page Setup & Printing
Once the file is open in Acrobat, you will need to verify and match the document page dimensions prior to printing. Go to the File menu and select Print. The print dialogue pane will appear and you will notice that the default page size is 8.5" x 11" (Letter size).
To adjust the page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "33 x 43" from the dropdown menu. Click OK.
The page setup will reflect your current paper size. Click Print.
Creating Custom Page Setups for Large Format Posters
If you need to print a poster that is not the standard LFP size (33" x 43"), you will need to create a custom page setup. To create a custom page size setting, click "Page Setup" in lower left corner. The Page Setup pane will appear, select "Manage Custom Sizes" from the dropdown menu. Click OK.
Next click the " " and select the "Untitled" page. Name the setup with the page dimensions (e.g. "42 x 96"). Enter the page dimensions within the Paper Size area. Please note that you will need to transpose the width and height, in order to accomodate printing in the most effective orientation. Enter zeros into the upper, lower, and side margins, click OK.
Your page dimensions should be reflected above the page preview. Click Print.
Multimedia Presentation Center
Multimedia Presentation Center (MPC)
What is the MPC
The Multimedia Presentation Center (MPC) is a state-of-the-art computing facility equipped with cutting-edge hardware and software, as well as a full range of support services, specifically designed for authoring multimedia-enhanced presentations.
The Multimedia Presentation Center, located on the ground floor of Burke Library, has 21 quad core iMacs running Mac OS X Lion. The Macintosh workstations are set up as multimedia editing workstations, and can be used to produce a variety of digital content, as well as standard word processing. Color laser printing is available for academic purposes only.
MPC Location and Hours of Operation
The MPC is located on the first floor of the Burke Library and follows the same hours of operation, available here.
An Overview of MPC Services
The MPC is equipped to support a wide variety of multimedia-enhanced presentation formats including:
Large format, photo-quality printing
Medium format color laser printing
Web content with audio, video and animation
PowerPoint with audio and video
Mini DV, CD and DVD
Please direct any questions or inquiries about large format posters to the MPC professional staff. mpc@hamilton.edu, x4888.
To request a large format poster appointment, click here.
My Hamilton
My Hamilton
My Hamilton is your personalized view of information at Hamilton, as well as a starting point for accessing information and entertainment from all over the Web. My Hamilton gives you customizable control over the Web resources and information that are available to you, such as your Hamilton E-mail, calendar, ESS/SSS space, Hill Card and Blackboard accounts.
My Hamilton uses tabs to group certain resources. Each resource is called a channel. There is an [EDIT] button on each channel which enables you to manage display settings and content for the channel.
Home
The main section in which you can add channels for direct access to your E-mail, WebAdvisor, Blackboard, Facebook, Personal Calendar etc.
Communities
These provide access to Listservs to which you are subscribed, campus messages and events and messages from the Hamilton community (e.g marketplace, lost and found, ride board).
Tools
Access to the following:
Resource
Applies To
Academic Resources
Employees
Budget Center
Employees
Campus Safety - statistics
Students,Employees
Card Services - for making deposits and activating/deactivating the Hill Card
Students, Employees
College Business - for paying bills online
Students
Course Tools - for accessing your WebAdvisor account
Students
Financial Aid - for accessing your award letter
Students, Employees
Human Resources
Employees
Library - for accessing the Alex Library Catalog, Reserves, E-Journals, and Databases
Students,
Employees
Mail Center - for retrieving your mail number and combinations
Students
Personal Information - view and edit your contact information
Students
Physical Plant
Students
Student Organizations
Students
Transportation
Students
News
Access to the most recent college news new feeds from ABC News, BBC, CNN, New York Times, Washington Post etc.. You can also add your own news feeds.
Links
Add your own collection of links to your My Hamilton page. To begin adding your own collection of links, click the "Add Link Group" button.
Files
Access your personal space through My Hamilton
ESS
SSS
Courses
Access Blackboard through My Hamilton.
Setup
Layout Options - change the number of columns on your home page. You can also reset your tabs, channels, and settings back to the original layout by clicking the RESET CHANNELS. Your data (contacts, links, news, etc.) will not be lost, but your display preferences will be removed.
My Profile - update your Hamilton College Profile and your Hamilton Community profile.
Passwords and Security - Sync passwords - Your network password will be the same as your My Hamilton/E-mail password.
Themes - change the color scheme on your My Hamilton page.
SSS File Manager on the WWW
My Hamilton
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Network and Telephone Services Home Page
Network
Network and Telecommunications Services
Team Mission
Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
Network and Telephone Services Internet-Information
Network
Internet Connection Information
Hamilton College has a 300 Mbps primary Internet connection and a 10 Mbps secondary internet connection (used only for redundancy) over high speed fiber optic lines provided by Time Warner. The Internet at Hamilton is a shared resource.
Understanding Hamilton's Web Space
Network
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
How to turn Java off
Oracle Java
It is important that you read the following advisory:
Keep Java up-to-date
If you choose to keep Java installed on your computer (whether disabled or not) it is important to keep it up-to-date. Here is how to discover whether your version of Java is up to date. NOTE: If you install a new version of Java remember to un-check the box to install the "ASK.com" toolbar. It is not needed.
Managing Java
The instructions below will help you disable Java in the individual brower(s) you use for your day-to-day web activities. For those who have no need for web sites or web programs that require Java, instructions are also included that will help you disable Java globally. In most cases, you will be alerted to the need for Java when you visit a site or use a program feature that requires it. At that point you must decide if another (safer) web site or program can be used instead. If you have no other option, you can enable Java selectively using instructions found here.
For information regarding BlackBoard Learn and other trusted web delivered applications that require Java.
Turn Java off in individual browsers
(If you have no need for Java and want to turn it off globally, skip this section and proceed to the next section.)
If you know you must use a web site or program that requires Java (e.g. certain features in Blackboard Learn), only one of your browsers should have Java enabled. Java should be disabled in all your remaining browsers. If you have not previously turned Java off globally using the Java Control Panel (Windows) or the Java Preference (Macintosh) then you may turn it off selectively in those browsers you intend to use for your daily work on the web. As an alternative, if you prefer to use only one browser for all your browsing, then you must learn to turn it off and on as needed. These instructions describe how to turn it off.
Safari (Macintosh)
Click on the Safari menu and choose Preferences.
Click on the Security icon and check the box to "Enable Broswer". This should remove the check mark.
Close the Preferences window.
Firefox (Windows & Macintosh)
Click on the Tools menu and choose Add-ons OR click on the Firefox menu, and choose Add-Ons.
Click on Plug-ins and then locate the Java Applet plugin.
Click to disable it and close the Add-ons window (if it is enabled).
Chrome (Windows & Macintosh)
Click on the Chrome menu and choose Preferences (Macintosh) OR click on the wrench icon, then select Settings (Windows)
Click on Settings in the left column.
Scroll to the bottom of the page and click on the link labeled "Show advanced settings".
Scroll down to the Privacy section and click on the button labeled "Content Settings...".
Next click on "Disable individual plug-ins" in the Plug-ins section.
In the list that is presented, locate Java and click on the link to "Disable" it (if it is enabled).
Internet Explorer 7 and above (Windows)
Click on your Start button and select Control Panel
Locate and open the Control Panel called Internet Options.
Click the Programs tab and select Manage Add-ons.
Select Toolbars and Extenstions in the left hand column. Then in the right hand column scroll down to Oracle America.
Click Java Plug-in then click the Disable button.
Click Close and OK to accept the change.
Turn Java off globally
Follow these instructions if you are sure you won't need Java. If you are unsure, you can still turn it off globally and then refer back to these instructions later if you need to turn it back on.
Windows (all versions)
NOTE: It is important to remove older versions of Java prior to proceding with these instructions. You can keep the newest version of Java installed as long as it is disabled. You can check for updates here.
Click on the Start button
Click on Control Panel
Click on the Java (32 Bit) Control Panel
Click on the Security tab
Click to UNcheck the box at the top labeled, "Enable Java content in the browser".
Click Apply, then click OK.
Macintosh (OS 10.7.3 and up) Lion & Mountain Lion
NOTE: Versions of the Macintosh OS that are older than 10.7.3 do not have the Java Preference.
Click on the Apple menu (upper left corner of the screen).
Select Preferences.
Locate the preference called Java (it is in the bottom row) and click to open it
Click on the Security tab in the Java Preference.
Click to UNcheck the box labeled "Enable Java content in the browser".
Click on Apply and then click on OK.
How to turn Java on
Oracle Java
It is important that you read the following advisory:
There may come a time when you discover you need to use Java. Before you use it, it is highly recommended that you check first to confirm whether it is up-to-date. You can do so here. NOTE: If you install a new version, please be sure to un-check the box that installs the "ASK.com" toolbar. It is not needed.
You should procede with the steps below ONLY if you are certain of the safety of the web site or web program that is asking you to enable Java. It is NOT recommended that you do this for all your broswers, only the one you will use for trusted sites and web programs that require Java.
If you previously used either the Java Control Panel (Windows) or the Java Preference (Macintosh OS 10.7.3 and up) to disable Java in all of your browsers, you will need to re-enable Java and then turn off the Java plug-in in the browser you will use for day-to-day browsing. It is only in this manner that you'll be able to independently control Java in each of your broswers. If you are uncertain as to whether you turned it off globally, the steps below will take you to the appropriate control panel (Windows) or preference (Macintosh) where you can determine its current status.
If you did NOT disable Java using the control panel or the preference, then procede to the section below labeled "Turning Java on in an individual browser".
For information regarding BlackBoard Learn (and other trusted web delivered applications that require Java).
Globally turn Java on using the Java Control Panel (Windows) or the Java Preference (Macintosh)
IMPORTANT NOTE: This is a two part process! Once you have turned Java on globally, you must turn it off for the individual browser(s) you intend to use for day-to-day browsing. See the link at the bottom of this page for disabling Java in an individual browser.
Windows (all versions)
Click on the Start button
Click on Control Panel
Click on the Java (32 Bit) Control Panel
Click on the Security tab
Click to enter a checkmark in the box at the top labeled, "Enable Java content in the browser".
Click Apply, then click OK.
Macintosh (OS 10.7.3 and up) Lion & Mountain Lion
NOTE: Versions of the Macintosh OS below 10.7.3 do not have the Java Preference.
Click on the Apple menu (upper left corner of the screen).
Select Preferences.
Locate the preference called Java (it is in the bottom row) and click to open it
Click on the Security tab in the Java Preference.
Click in the check box to "Enable Java content in the browser".
Click on Apply and then click on OK.
Turning Java on in an individual browser
All versions of Windows and all versions of Macintosh
(These instructions will work only if the Windows Java Control Panel or the Macintosh Java Prefrence was not used to globally disable Java.)
NOTE: If you have not previously disabled Java in your other browsers, you should do so (a link to instructions appears at the bottom of this page). The instructions that follow here are only intended for the broswer you will use to access trusted web sites or web programs that require Java.
From the list of browsers below, choose the one you intend to use only for Blackboard Learn (or other web delivered programs or sites you trust) and follow the instructions for enabling Java.
Safari (Macintosh)
Click on the Safari menu and choose Preferences.
Click on the Security icon and check the box to "Enable Broswer" only if no checkmark already appears.
Close the Preferences window.
Firefox (Windows & Macintosh)
Click on the Tools menu and choose Add-ons OR click on the Firefox menu, and choose Add-Ons.
Click on Plug-ins and then locate the Java Applet plugin.
Click to enable it and close the Add-ons window.
Chrome (Windows & Macintosh)
Click on the Chrome menu and choose Preferences (Macintosh) OR click on the wrench icon, then select Settings (Windows)
Click on Settings in the left column.
Scroll to the bottom of the page and click on the link labeled "Show advanced settings".
Scroll down to the Privacy section and click on the button labeled "Content Settings...".
Next click on "Disable individual plug-ins" in the Plug-ins section.
In the list that is presented, locate Java and click on the link to "Enable" it.
Internet Explorer 7 and above (Windows)
Click on your Start button and select Control Panel.
Loacte and then open the Control Panel called Internet Options.
Click the Programs tab and select Manage Add-ons.
Select Toolbars and Extenstions in the left hand column. Then in the right hand column scroll down to Oracle America.
Click Java Plug-in then click the Enable button.
Click Close and OK to accept the change.
How to disable Java in the broswers you intend to use for day-to-day browsing
Instructions can be found here that will help you turn Java off for individual browsers or for all browsers.
How to Update or Install Java - Macintosh
Oracle Java
Macintosh Users
Before you proceed with updating or installing Java, you need to know the version of the Macintosh operating system you are using.
Click on the Apple menu (upper left corner of your screen) and choose About this Mac.
The version is listed directly below "Mac OS X "
Close the window and proceed with the appropriate instructions below.
Macintosh OS 10.7.3 and above (higher versions of Lion, and all versions of Mountain Lion)
From your desktop, click on the Apple menu (upper left corner of your screen) and choose System Preferences
In the Preferences screen, choose the Java preference (found in the bottom row of icons) and click to open it. NOTE: If no Java preference icon appears, you either do not have Java installed, it is installed but under a different user ID, or your version of OS X falls below 10.7.3.
If you are the only user of your computer and Java is not installed, please go to http://www.java.com/en/download/testjava.jsp for installation instructions.
If others use your computer, you can confirm whether Java is already installed by searching for Java in spotlight. If it is found, you should open the preference and proceed to step 3.
In the Java preference window, click on the Update tab.
If Java is already up-to-date, you will see, "Your system has the recommended version of Java 7". You can proceed to step 3.b.iv below.
If Java is not up-to-date, you will see, "A critical Java security update is available".
Click on the "Update Now" button
Click on the "Install Update" button
The download will begin. When it finishes, click on the "Install and Relaunch" button. Enter your computer login credentials if prompted to do so.
NOTE: If your version of Java is more than one release behind, you may see a second window open that asks you to install the update. If it appears, click on Continue, then click on Install. Enter your credentials when prompted to do so. When you see the screen that says your Install Succeeded, click to Reopen the Java Preference. If the Java Preference indicates another update is available, repeat the steps above (beginning with step "i"). Otherwise, continue with step iv. below.
Reopen the Java Preference. If it says, "Your system has the recommended version of Java 7", click on OK and close the Java preference window.
Macintosh OS 10.7.2 and below (early versions of Lion, all versions of Snow Leopard and Leopard)
From your desktop, click on the Apple menu (upper left corner of your screen).
Choose Software Update...
After your operating system finishes searching for updates it will open a window that either says you are up-to-date or it will indicate that updates are available.
If software updates are available, but you don't see a list of the updates, click on the Details button to see them. If no updates are available, you are finished. Proceed to step 5.
Click on the button labeled Install x items (where "x" is a number). Enter your computer credentials if prompted. The update will proceed automatically. Please wait until it finishes. NOTE: Some updates may require you to restart your computer.
Return to step 2 to confirm there are no more updates. If none are found, continue to step 6. Otherwise, repeat step 4 - 6.
Close the preference window.
Managing Java on your computer
Oracle Java
Installing & Updating Java
Please read this important advisory
On 1/10/13 the Department of Homeland Security issued an alert recommending that all Internet users "consider disabling Java in web browsers until adequate updates are available" due to recently discovered security flaws in the software. Although Oracle (publisher of Java) regularly issues security patches (and has patched the flaw(s) announced on 1/10/13), Java remains a favorite target of hackers.
Java is active by default on most computers. Consequently, it is vital that you always keep it up-to-date. This applies to your office and home computers alike. Even if you disable Java, it is important to keep it up-to-date in the event you discover a (trusted) web page or program that requires it. Then, if you must enable it for a one-time use, you'll have the most secure version already installed.
Typically mobile devices (smart phones, tablets) do not have Java installed. If you deliberately installed Java on your mobile device, you should also keep it up-to-date.
NOTE: Java is not the same thing as JavaScript. You can leave JavaScript alone.
Managing Java (installing and updating)
Please choose your operating system below for instructions that will assist you in updating and/or installing Java. The Windows instructions also explain how to remove older versions of Java.
Windows
Macintosh
Remove old versions of Java
Oracle Java
If you are attempting to disable Java through the Java Control Panel you will not see the check box you need if you still have older versions of Java installed. These instructions will help you remove them. Once they are removed, the check box will appear in the Java Control Panel.
Java programs go by many names. If you see something with Java in the name and the publisher is Oracle (or Sun Microsystems) this is what you need to remove. Anything called JavaScript is OK and should be left alone. As of January 2013, the current version of Java is 7 update 11. All other versions should be considered old and available for removal. To determine if you have the latest version of Java installed, please visit http://www.java.com/en/download/testjava.jsp.
Remove older versions of Java in the same way as you would remove other software from your Windows computer.
Windows 7 and Vista - Uninstall Programs
Click Start
Select Control Panel
Select Programs
Click Programs and Features
Select the program you want to uninstall by clicking on it, and then click the Uninstall button.
Click Yes to remove the application. You may need administrator privileges to remove programs.
If a window labeled User Account Control pops up, procede by clicking Yes.
Repeat steps 5 - 7 for each old version of Java on your computer.
Cloe the Control Panel when you are finished
Windows XP - Uninstall Programs
Click Start
Select Control Panel
Click Add/Remove Programs
The Add/Remove Control Panel displays a list of software on your system, including any Java software products that are on your computer. Select the one you want to uninstall by clicking on it. Then click the Remove button.
Repeat step 4 for each old version of Java on your computer.
Cloe the Control Panel when you are finished
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
PaperCut
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows 7
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows Vista
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Network Printer Installation for Windows XP
PaperCut
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Understanding Hamilton's Web Space
Personal Web Space
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Support
Personal Web Space
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Faculty Media Workstation
Policy
The Faculty Media Workstation, located within ITS on the third floor of Burke Library, is a development and production workspace specifically for faculty use. In this space, faculty can explore multimedia software (e.g. graphics, audio & video). This space is intended for multimodal project development and production independently or in consultation with instructional technologists. To make an appointment or reserve time to work in this facility, just email mpc@hamilton.edu.
Faculty Media Workstation Policies
Camera & Peripheral Equipment Loan – Faculty can borrow peripheral equipment for academic project development from the Faculty Media Workstation (FMWS) for up to two weeks at a time. Students may borrow from a separate group of course support cameras with faculty permission emailed to mpc@hamilton.edu.
Project Storage and File Management – Projects created on the faculty media workstation are the responsibility of the creator. We attempt to back-up all projects on the FMWS scratch disk to another local hard drive. We will maintain a copy of all project work we have a backed-up for 4 months. We suggest that an archive quality copy of each project be made and taken by the author as soon as the project is finished. All projects older than 4 months will be deleted from the workstation and back-up drives.
Policies - College Computer Equipment
Policy
Replacement of College Computer Equipment
Most college computer equipment is replaced every four to five years (see exceptions below). The Goals of the replacement plan are to:
assure that appropriate computing resources are available in public and departmental computing facilities, classrooms, and college offices to support the mission of the institution;
assure that each faculty and staff member who uses computing resources in his or her position has a computer of sufficient capability to fulfill his/her responsibilities;
implement minimum standards for computing equipment on campus; • encourage planning, cost-effective installation of new equipment and disposal of old equipment.
Computer equipment is generally replaced during the late spring and summer months (May 1 - August 15). Replacement schedules are distributed annually to departments in early November for review and consultation with ITS staff. Hardware configurations for new equipment are prepared in March and individuals with equipment scheduled for replacement are notified of those details.
Generally, individuals will have one college computer provided for them on the replacement plan. By the nature of their responsibilities, some individuals may need to have more than one computer to accomplish their responsibilities - for example, if they must use both Macintosh and Windows platforms in their work. In these cases, department heads/supervisors may request from the appropriate officer of the college (e.g., for faculty, the Dean of the Faculty) that an exception be made.
Computers are essential tools for faculty, even when they are on sabbatical leave. For this reason the college permits faculty on leave to continue to use their computer during that period. Computers will be provided to faculty replacements from a pool of computers designated for this purpose.
Computers are not to be purchased from departmental operating budgets. Only special funds designated for computer replacement or equipment purchases may be used for this purpose. The officers of the college approve such funds. Certain departments or individuals obtain grants or have special budget allocations for computing equipment. Computers purchased with these grants or budget allocations will not be on the replacement plan unless approval is obtained from the officers at the time the grant is received or the budget is allocated.
Loaner Equipment
Hamilton College employees can borrow laptop computers for up to seven consecutive days for uses related to college business. Both Macintosh and Windows laptops are available. These computers are enabled for wireless and high-speed internet access. Reservations are required, and should be made at least two business days in advance. For more information, or to make a reservation, call 4LLP (4557), or e-mail: laptop@hamilton.edu
Departmental Equipment
All college computers are maintained in a central inventory. At the time a computer enters the inventory the replacement cycle, if any, is designated. Computers that are an integral part of a piece of scientific equipment, or are used primarily for research purposes, are not generally part of the replacement plan. Replacement of such equipment is by a special request to the Dean of the Faculty. Old equipment is sold for residual values through Hamilton's official salvage process and must be returned to ITS.
Grant-Funded Equipment
Individuals pursuing grants for computing equipment should discuss their plans with the Director, Desktop Integration Services as part of the budgeting process. Computing equipment that is acquired under grants will enter the inventory and be upgraded on a regular replacement cycle only if approved at the time of the application for the grant.
Faculty members teaching in various special curricular programs are, under certain conditions, awarded research, or startup, funds. Some faculty members also have research funds available to them when they hold endowed chair positions. These funds may be used to buy additional computers and printers for office or home use, but the equipment will belong to the college. Such equipment should be ordered through the College purchasing process and will not normally be upgraded or replaced by the college, except through further use of research funds. If this equipment is to be on the computer replacement plan the faculty member must obtain a commitment, in writing, from the Dean and the Vice-President for Administration and Finance indicating this. Otherwise, the equipment will not be on a replacement cycle.
Printers and Other Peripheral Equipment
The college provides networked printing locations for workgroup clusters in every department. Individual desktop printers are not normally provided. Other peripheral pieces of equipment such as scanners are also generally provided in clustered locations instead of individual offices. Since these pieces of equipment are usually used intermittently, clustering allows sharing of specialized technical resources.
Responsibility for Equipment
Each employee is responsible for taking reasonable safety precautions in regard to Hamilton-owned computer equipment. Employees will be held responsible for damage to such equipment arising out of their negligence or intentional misconduct.
Upgrades and Renewal
For computer equipment on the replacement plan, ITS staff members consult with users prior to ordering and installing new equipment to determine the current and anticipated equipment needs. Computers that are replaced are returned to ITS. ITS then reassigns the computers or sells them through the campus salvage process. Hamilton will not upgrade non-Hamilton computers.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Policies - Hardware and Software
Policy
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Indemnification of Hamilton College
Policy
Users agree, in consideration of access to the College's computing, networking and media services, to indemnify, defend, and hold harmless the College for any suits, claims, losses, expenses or damages, including, but not limited to, the user's access to or use of the College's computing, networking, and media services and facilities.
Noncompliance and Sanctions
Information Technology Services may suspend or terminate all computing privileges of any individuals without notice who engage in improper computing activities. Serious cases, as determined by the Vice President for Information Technology, Hamilton College, will be referred to the appropriate officer of the college for disciplinary action. Such disciplinary action may include the suspension, expulsion, or termination of the offending individual, as appropriate and as determined at the sole discretion of Hamilton College. Where violation of state and federal law is involved, cases will be referred to the proper legal authorities for action. The following serves to provide examples of violations of computing or computing facility policies at Hamilton College. The list of violations includes, but is not limited to:
Malicious misuse. Examples - using IDs or passwords assigned to others, disrupting the network, destroying information, removing software from public computers, spreading viruses, sending e-mail that threatens or harasses other people (a Class A misdemeanor under New York State law), invading the privacy of others, and subscribing others to mailing lists or providing the e-mail addresses of others to bulk mailers without their approval.
Unacceptable use of software and hardware. Examples - knowingly or carelessly running or installing unlicensed software on any computer system or network; giving another user a program intended to damage the system; running or installing any program that places an excessive load on a computer system or network, or compromises the security of the systems or network; violating terms of applicable software licensing agreements, including copying or reproducing any licensed software; or violating copyright laws and their fair use provisions through inappropriate reproduction or dissemination of copyrighted text, images, or other materials; using imaging equipment to duplicate, alter and subsequently reproduce official documents.
Inappropriate access. Examples - unauthorized use of a computer account; providing misleading information in order to obtain access to computing facilities; using the campus network to gain unauthorized access to any computer system; connecting unauthorized equipment to the campus network; unauthorized attempts to circumvent data protection schemes to uncover security loopholes (including creating and/or running programs that are designed to identify security loopholes and/or decrypt intentionally secure data); knowingly or carelessly performing an act that will interfere with the normal operation of computers, terminals, peripherals, or networks; deliberately wasting or overloading computing resources, such as printing too many copies of a document; or other activities.
Inappropriate use of electronic mail and Internet access. E-mail communications are subject to statements of conduct as published in the Student, Faculty, Administrator, Staff, and Maintenance and Operations Handbooks, as well as all applicable federal and state laws. In addition, other activities that threaten the integrity of the system or harm individual users are not allowed. These include, but are not limited to initiating or propagating electronic chain letters; inappropriate mass mailing including multiple mailings to newsgroups, mailing lists, or individuals, forging the identity of a user or machine in an electronic communication or sending anonymous e-mail; using another person's e-mail account or identity to send e-mail messages; attempting to monitor or tamper with another user's electronic communications; reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner; or using e-mail or personal web page advertising to solicit or proselytize others for commercial ventures, religious or political causes, or for personal gain.
Policies - Repair of Computer Equipment
Policy
Policies
Repair of Computer Equipment
Hamilton Computer Equipment
All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences.
Personally Owned Equipment
VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Policies - Reporting Critical Service Outages
Policy
During normal business hours (Monday - Friday, 8:30 a.m. - 4:30 p.m.), members of the College community should notify the ITS Helpdesk (x4181) of suspected problems with computers, networks, and related information technology resources. The Helpdesk will investigate the problem and determine corrective action. If the Helpdesk staff determines that the problem is related to the campus network or a server they will notify ITS personnel who will take appropriate action. Resolution of critical service outages (defined below) will be a top ITS priority and will be resolved in a timely manner. Non-critical problems will be investigated and resolved as soon as is feasible.
Outside of business hours and on college holidays suspected critical service outages should be reported as follows:
4:30 p.m. - 10 p.m. (Monday - Friday) and
10 a.m. - 10 p.m., Saturday and Sunday
Any suspected critical service outages should be reported to the student on duty in the Burke Computer Lab (x 5672) The student will follow prescribed diagnostic routines to determine if the problem is indeed of a critical nature. If so, s/he will call the appropriate ITS staff member to resolve the problem. No member of the community should call ITS staff outside of normal business hours.
Outside of these times, suspected critical service outages should be reported at the next designated time the following day.
A critical service outage is defined as one or more of the following:
Failure of the campus network equipment or Internet connection making it impossible for a majority of users to access on-campus or off-campus resources.
Campus-wide printing failure (not individual printers).
Failure of a majority of computers in a public computer lab.
Failure of the campus web server affecting the entire campus.
Failure of the campus telephone system making it impossible for a majority of users to make outgoing calls or receive incoming calls.
Failure of the college e-mail system affecting the entire campus.
Failure of the college administrative system affecting the entire campus.
Policies - Software Standards
Policy
Policies
Software Standards
Rationale:
In Hamilton's modern networked environment, the ability to easily share information is important. Ideally, the ease of sharing should not depend upon which hardware environment is being used on the desktop (Wintel or Macintosh). Central to making sharing facile is the software environment, particularly software used for word processing, spreadsheets, databases, network browsing, and electronic mail.
The following are advantages of campus-wide software standards:
Improved Data Sharing
Consistency of file formats provides for optimal file sharing capabilities between individuals, departments, and groups across campus.
Identical resources on each desktop (private offices and public labs) provide ease of transferability and a consistent tool-set for all users. From any room, office or public lab, needed resources will be available.
Sharing of data between applications (word processors, spreadsheets, data bases) is seamless.
Simplified Budgeting and Purchasing
Software standards would permit centralized budgeting and purchasing. This would relieve an individual or department from the time consuming tasks of choosing a product, tracking down the best pricing and product availability, and generating the proper paperwork to place an order for the product.
Significant savings can be achieved through site licenses or quantity discounts.
Improved Support
ITS support personnel can focus on depth of application knowledge rather than breadth of numerous applications.
Product expertise means questions can be answered more quickly and efficiently.
Support efforts can be focused on proactively supporting the end-user and documenting known problems.
Support could come from any member of the Hamilton College community, since most will be using the same application.
Support subscriptions to Knowledge Data Bases provided by third party vendors could be made available online to all users via the campus network.
Support licenses from the vendor could be made available to users.
Improved Training
Training teams can focus on developing curricula for levels of user proficiency (introductory, intermediate, advanced).
Training specialists from outside campus can be used more effectively and economically.
Smoother Software Installation and Upgrades
Software installations for new machines could become invisible to the end-users by making it part of the hardware installation.
Installations can become routine, rather than a specialized process for each individual, resulting in time savings.
Installations and upgrades could be made available to all users via the campus network, and automated for consistency.
Upgrades can be tested and documented prior to campus-wide deployment to reduce potential incompatibles and problems.
Simplified Software Licensing
Separate record keeping for software licenses would not be required by the individual; rather it could become part of the central inventory of hardware.
Software Standards:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Dreamweaver
Filemaker
Internet Explorer
Mozilla Thunderbird
Adobe Acrobat Creator/Reader
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Policies - Wireless Networking
Policy
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Large Format Poster Common Issues and Problems
Posters
Printing Appointments
It is very important to contact the MPC staff early to reserve time for printing. Printing appointments are required. There is often much competition for resources (workstations, support staff, large format printers, etc) at the end of the semester and we want to ensure that everyone has access to the resources that they need to complete their assignments.
25% o students did not attend the workshop scheduled for their course.
20% o appointments are rescheduled, cancelled, or no shows.
20-25% o students are late or unprepared, causing appointments to run over 1-hr.
File Formats
We recommend that any images placed in the poster are JPEG, TIFF, PDF, GIF or PNG file formats to avoid printing and compatibility problems.
Authoring Software
We have standardized on Microsoft PowerPoint as the layout tool for creating large format posters. While it is possible to create the poster on a Windows computer we recommend that the poster is opened and checked on a Mac BEFORE the scheduled printing appointment to ensure there are no changes in color and formatting. We DO NOT recommend that you create the poster using Open Office on a Linux computer.
We recommend that you avoid creating posters with Microsoft Office 2003 or 2004. If you do use Office 2003 or2004 to create your poster, it is likely there will be formatting and printing issues. The newest versions of Office (2007 on Windows & 2008 on Mac) are available in all ITS computer labs on campus.
If you plan on using an application other than PowerPoint to create the poster it is important to speak with a MPC professional staff member ahead of time to avoid compatibility and printing problems.
Image Resolution
Because the posters are printed at such a large scale the quality of the image that is placed into the poster is important. Often images that are grabbed from Google searches do not have a high enough resolution for print reproduction and can appear very pixelated and/or blurry when printed. It is usually best to scan images from books, take digital photos or speak with a reference librarian about high-quality image databases.
ITS & IC Lab Printer Installation for Mac OS X 10.4.x
Printing
For Personal Computers
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: Before installing the printer and the PaperCut client, please follow the documentation found here to install the print driver: https://my.hamilton.edu/information-technology-services/resource-center/print-driver-installation-for-mac-os-x-10-4-x-10-7-x
NOTE: These instructions are for Macs running OS X 10.4.x. To verify that you are running Mac OS X 10.4.x click on the Apple menu in the upper-left corner of your screen and select About This Mac. In the window that appears the Version listed should be 10.4.x. If it is 10.3 or 10.4, please refer to the appropriate documentation for your version.
Installing the Printer
If your computer is running 10.4.x, close the About This Mac window and proceed as follows:
On your Mac, click on the Apple Menu and open System Preferences.
In System Preferences click on Print & Fax.
In the Printing tab, click on the little plus sign ( ) in the left of the window. If the little plus sign is grayed out, click the lock icon below to authenticate and login to the system.
The Printer Browser will open. Hold down the option key and click on More Printers.
Select Advanced from the top drop-down menu. Configure the following:
Device: Windows Printer via SAMBA
Device Name: Select a printer name from the list below.
Device URL: smb://username:password@printx/printername
Printer Model: In the drop-down menu choose HP. Then select the appropriate model from the list below (the print model name can be found on a white paper labeled on every printer underneath the printer name - e.g. LaserJet 4350). Click OK then click Add.
The printer will be added and appear in your list of printers. You now need to configure the installable options. Highlight the printer you just added and click on Printer Setup…
You will be prompted to select the Installable Options for the printer. Please see the white label on the printer for the applicable configurations. Configure the options that are available on the printer (in the example to the right, the printer was equipped with a Duplex Unit. Your printer may not have the same options and you should adjust the settings accordingly) and click Apply Changes.
The printer is now configured and is set as your default printer. If you would like another printer to be the default printer, select its name in the drop-down list next to Selected Printer in Print Dialog. If you are finished configuring printers, close the Print & Fax window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Apple Mac OS X 10.3 or higher (PowerPC and Intel both supported)
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on Go and then Connect to Server.
Enter software for the Server Address. Click on Connect.
In the window that appears, enter your network username and password. Click on Connect.
Click on SW Depot. Click on OK.
Click on the PaperCut folder. Double-click on the PaperCut Mac Installer.
In the window that appears, enter your network username and password. Click Connect.
Click on Yes to install the PaperCut Client into your applications folder.
Enter your network username and password. Click OK.
You’ll see a variety of icons on your desktop and in your Dock.
Restart your computer to complete the installation.
From the Apple Menu, select System Preferences. Click on Accounts.
Click on Login Items.
Click on the .
Navigate to Applications then PCClient. Click Add.
Close the Accounts Window.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
From the File menu, select Print.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
6. At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows 7
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Network Printer Installation for Windows Vista
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Network Printer Installation for Windows XP
Printing
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Accessing SSS After Graduation
SSS
NOTE: These instructions are good for the time period between graduation and when your account is deactivated (3 months after your graduation date).
To Connect to Your Folder on SSS
Open your web browser - Internet Explorer (Windows only), Firefox, Chrome, Safari (Macintosh only).
Windows Internet Explorer (Windows only), Safari (Mac only) & Chrome (Firefox instructions are found in section 3 below)
In the address bar at the top of your screen (where it typically starts with http://www…) completely erase what appears and type: ftp://sss.hamilton.edu. Then press the enter or return key on your keyboard.
When asked to login, enter hamilton-s\ followed by your e-mail ID (e.g. hdstudent). NOTE the direction of the slash after the “–s”. In this example, you would type hamilton-s\hdstudent.
NOTE: In Safari, do not precede your userID with “hamilton-s\”. Instead, simply enter your ID in its short form (e.g. hdstudent) in the “Name” field.
Enter your SSS password in the password field (this is the same password you use for My Hamilton).
NOTE: In Internet Explorer, do not include a check mark in the box labeled Log on anonymously.
FireFox Internet Explorer
Chrome Safari
To Download Your File(s) to Your Hard Drive
Once you have successfully logged in you can download your file/files to your hard drive. Depending on the browser you are using, the procedure will be slightly different. See below:
Firefox (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Right click on the file you want to download (Windows & Mac) or on a Macintosh, you can press and hold down the command key while clicking once on the file name. Choose Save link as and then choose to Save File.
Internet Explorer (Windows)
Although it may appear as though you can click on your files to download them, the process is laborious (requiring you to log in several more times) and may or may not work. The correct way to download your file is to click on the Page menu (on the far right side at the top of IE) and select Open FTP site in Windows Explorer from the drop down menu.
Click Allow if you are presented with a security warning. Next, you will be asked to log in a second time. Enter your login information as before with Hamilton-s\userid. Replace userid with your real user name (e.g. hdstudent) and enter your SSS (My Hamilton) password.
Select your class year folder and then select your user folder. You should now see your files. The preferred way to download a file is to right click on it and choose Copy to folder. If you forget this and double click on the file instead, most file types will allow you to Save the file. However, this may not work with all file types.
c. Chrome (Mac & Windows)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
After you’ve navigated to your folder, click on the file you wish to download. The download will happen automatically and the file will be listed along the bottom of your Chrome window.
Click on the file name and it will open the application (in the example above, it will open MS Word). From there you can save the file to the desired location.
d. Safari (Macintosh)
When the SSS folder opens, locate and then open your class year folder.
In your class year folder, locate your user folder and open it.
Click on the file(s) you want to download and simply drag it/them to your desktop (or into the desired folder on your drive).
Data Backup and Storage
SSS
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
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Images
✓
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✓
✓
Music
✓
✓
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Video
✓
✓
Computer Backup
✓
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Easy Sharing
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is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
SSS File Manager on the WWW
SSS
Provided you have access to the World Wide Web, it is possible to work with files you have stored in your SSS HOME directory from anywhere in the world. Your HOME directory is the folder on SSS that bears your e-mail name. For example, it might be alincoln if you were Abe Lincoln. You will not have access to department or special shared folders through this interface.
Accessing Your Files and Folders on SSS via the Web
Open your Internet browser (Internet Explorer for Windows, Netscape for Macintosh, etc.) and navigate to the My Hamilton page: http://my.hamilton.edu/.
Login in using your e-mail address (e.g. alincoln) and your e-mail password. It is important to note that you do NOT use your SSS password. The web interface will authenticate you via your e-mail login and will not require you to enter your SSS password.
Click on the Submit button.
Click on the Files tab. You will see a list of the folders and files you have previously created in your SSS folder.
To open a folder, simply click on the folder name. In this example, I clicked on the folder called Documents. You can see this by looking at the top of the screen following the word Folder:
To return to the level above the folder you are in, you can either click on the Back button in your browser or click on Parent Directory in the list of files and folders.
Reading and Modifying SSS Files
You will have to save files to your computer in order to read or work on them. To do so, simply click on the file you wish to access. If you are prompted to choose what to do with the file (open or save), Save it to a convenient location on your computer (e.g. the desktop.) After saving the file, go to the location you chose (e.g. the desktop) and open it there. It is not recommended that you choose Open since the file will be saved in a temporary folder and won’t be easy to find.
IMPORTANT NOTE: After making modifications to your file you must upload it back to your SSS folder. Clicking on “save” within the application (e.g. Word) will NOT save the modifications on SSS.
Saving Modified Files Back to your SSS folder
NOTE: If you download a file (MS Word document, PowerPoint presentation, etc.) to your computer and modify it, you must upload that file back to SSS to overwrite the unmodified file.
To upload a file from your computer to your SSS folder, click the Upload File link.
If you are uploading a modified version of a file to replace the unmodified version of that file on SSS, place a check mark in the box next to Check to overwrite existing file names. If you aren’t replacing a file, leave this unchecked. Click on the Browse button.
Browse to the file that you wish to upload. Highlight the file and click Open.
Click Submit. The little box will close, the page will refresh, and the file will show up in your SSS folder.
Deleting Files and Folders
To delete a file or folder, click on Delete next to that file or folder (NOTE: folders must be empty in order to be deleted. If you want to delete a folder with files in it, you must first delete all of the files in that folder and then you can delete the folder. Unless you have no other choice, it is best to save this task for when you return to campus.)
A box will pop up asking, “Are you sure you want to delete this file?” Click OK.
If the file deletes successfully, the page will refresh and the file will now be deleted. If you attempted to delete a folder that was not empty, you’ll see an error message like the one below. Click Close in order to close the message. You should either delete all of the files within that folder and then delete the folder or wait until you are back on campus to delete the folder.
Renaming Files and Folders on SSS
To rename a file or folder on SSS, click Rename next to the file or folder
In the space provided, enter the name you want to give the file or folder and click Submit.
The page will refresh with the new file name showing up.
IMPORTANT NOTE: WHENEVER you are finished using My Hamilton or leave your computer, be sure to Log out!
Configuring Computer for Skype
Skype
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Installing Mozilla Firefox on Windows and Macintosh Computers
Software
For Personal Windows & Macintosh Computers
Click on the link below and follow their instructions for installing Mozilla Firefox on your operating system: http://support.mozilla.com/en-US/kb/Installing Firefox?s=installation&r=0&as=
For Hamilton-Owned Macintosh Computers
Download the latest version of Firefox from Mozilla's website here. Choose to Save the file.
Go to your Macintosh HD, open the Applications folder, and navigate to Firefox. NOTE: For Macintosh 10.7 (Lion) users, hold CTRL and cllick on the Firefox icon on your dock, choose Options, and select Show in Finder.
Move the old version of Firefox to the Trash icon on the dock.
Navigate to the file location for the new version of Firefox you just downloaded and double-click it.
In the window that appears like the one below, drag the Firefox icon to the Applications folder icon.
Follow the instructions.
If prompted, enter your Hamilton network credentials.
Once the installation is complete, open Firefox. The message below will only appear the first time you open Firefox after it has been downloaded. Click Open.
You have successfully installed the latest version of Mozilla Firefox and can now browse the internet with more security.
For Hamilton-Owned Windows Computers
NOTE: By default, Mozilla Firefox is set to automatically install the latest updates. If you prefer to install the latest updates yourself and check what version you are using, you can follow the steps below.
Open Firefox. Go to the Help menu and select About Firefox.
Firefox will now check for updates. You can view its progress by reading the light grey text located below your Firefox version. NOTE: Depending on how you have Firefox setup to install updates, you may see a Check for Updates button. Click that to begin checking your browser for updates.
If any updates need to be installed, click Apply Update and follow the directions on the screen to complete the installation process.
Policies - Hardware and Software
Software
Supported Products
The Committee on Information Technology maintains a list of supported hardware and software. Suggestions for additions and deletions from the list should be submitted to the Chair of the Committee. The Committee will review this list periodically. This list includes the types and brands of hardware and software that are in use at the college and indicates the level of support that ITS can provide. Two levels of service are provided for supported information technology resources, full and limited.
Full Support
Products designated for full support are those with widespread use on the campus. Examples include generic products (word processors, spreadsheets, Web browsers, etc.). ITS will provide help for the integration of these products with other supported campus technology resources, including services such as installation, training, maintenance, troubleshooting, and upgrades. HelpDesk, hardware repair, and training services for these products will be available through ITS. ITS will maintain sufficient expertise on staff, or through contractual arrangements, to deliver a high level of service for these products. In addition, for these products, ITS will negotiate favorable pricing and maintain a central budget for software upgrades.
Limited Support
Products designated for limited support are generally used by one or two departments. Examples include computer-assisted instruction programs and simulations. ITS does not have access to these products on a regular basis. Departments acquiring such products should plan to develop their own expertise and be prepared to resolve problems through the vendors' support services. ITS will provide help installing these products. It is unlikely that Helpdesk, repair, or training services will be available for these products. Items in the limited category can move to the full category if they achieve more widespread use and sufficient resources exist within ITS to provide the range of services described above.
Licensing of Software
The use of all software in the College is protected by copyright laws and must be used in accordance with software licenses. It is against College policy to copy or reproduce any licensed software. Unlicensed software may not be installed on any computers owned by Hamilton. The unauthorized use or copying of software is a serious violation of policy and subject to disciplinary action. Such unauthorized use or copying may also subject the offending individual to law suits by third parties.
Software on Personally Owned Equipment
Hamilton's educational licensing agreements for software specifically limit installation to machines owned by the college. Therefore, software purchased by Hamilton under these agreements may not be installed on personally owned equipment. Our current license agreement with Microsoft does allow the installation of one copy of Microsoft Office on the home machine of an employee who has Office on the work machine. For information on these programs, Hamilton's current licensing agreements, and exceptions, contact the Director, ITS, Desktop Integration Services.
Policies - Software Standards
Software
Policies
Software Standards
Rationale:
In Hamilton's modern networked environment, the ability to easily share information is important. Ideally, the ease of sharing should not depend upon which hardware environment is being used on the desktop (Wintel or Macintosh). Central to making sharing facile is the software environment, particularly software used for word processing, spreadsheets, databases, network browsing, and electronic mail.
The following are advantages of campus-wide software standards:
Improved Data Sharing
Consistency of file formats provides for optimal file sharing capabilities between individuals, departments, and groups across campus.
Identical resources on each desktop (private offices and public labs) provide ease of transferability and a consistent tool-set for all users. From any room, office or public lab, needed resources will be available.
Sharing of data between applications (word processors, spreadsheets, data bases) is seamless.
Simplified Budgeting and Purchasing
Software standards would permit centralized budgeting and purchasing. This would relieve an individual or department from the time consuming tasks of choosing a product, tracking down the best pricing and product availability, and generating the proper paperwork to place an order for the product.
Significant savings can be achieved through site licenses or quantity discounts.
Improved Support
ITS support personnel can focus on depth of application knowledge rather than breadth of numerous applications.
Product expertise means questions can be answered more quickly and efficiently.
Support efforts can be focused on proactively supporting the end-user and documenting known problems.
Support could come from any member of the Hamilton College community, since most will be using the same application.
Support subscriptions to Knowledge Data Bases provided by third party vendors could be made available online to all users via the campus network.
Support licenses from the vendor could be made available to users.
Improved Training
Training teams can focus on developing curricula for levels of user proficiency (introductory, intermediate, advanced).
Training specialists from outside campus can be used more effectively and economically.
Smoother Software Installation and Upgrades
Software installations for new machines could become invisible to the end-users by making it part of the hardware installation.
Installations can become routine, rather than a specialized process for each individual, resulting in time savings.
Installations and upgrades could be made available to all users via the campus network, and automated for consistency.
Upgrades can be tested and documented prior to campus-wide deployment to reduce potential incompatibles and problems.
Simplified Software Licensing
Separate record keeping for software licenses would not be required by the individual; rather it could become part of the central inventory of hardware.
Software Standards:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Dreamweaver
Filemaker
Internet Explorer
Mozilla Thunderbird
Adobe Acrobat Creator/Reader
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Getting Started With Information Technology
Telephone
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Network and Telephone Services Home Page
Telephone
Network and Telecommunications Services
Team Mission
Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.
InCommon Participant Operational Practices
User Accounts
INCOMMON FEDERATION: PARTICIPANT
OPERATIONAL PRACTICES
Participation in the InCommon Federation ("Federation") enables a federation participating organization ("Participant") to use Shibboleth identity attribute sharing technologies to manage access to on-line resources that can be made available to the InCommon community. One goal of the Federation is to develop, over time, community standards for such cooperating organizations to ensure that sharedattribute assertions are sufficiently robust and trustworthy to manage access to important protected resources. As the community of trust evolves, the Federation expects that participants eventually should be able to trust each other's identity management systems and resource access management systems as they trust their own.
A fundamental expectation of Participants is that they provide authoritative and accurate attribute assertions to other Participants, and that Participants receiving an attribute assertion protect it and respect privacy constraints placed on it by the Federation or the source of that information. In furtherance of this goal, InCommon requires that each Participant make available to other Participants certain basic information about any identity management system, including the identity attributes that are supported, or resource access management system registered for use within the Federation.
Two criteria for trustworthy attribute assertions by Identity Providers are: (1) that the identity management system fall under the purview of the organization's executive or business management, and (2) the system for issuing end-user credentials (e.g., PKI certificates, userids/passwords, Kerberos principals, etc.) specifically have in place appropriate risk management measures (e.g., authentication andauthorization standards, security practices, risk assessment, change management controls, audit trails, etc.).
InCommon expects that Service Providers, who receive attribute assertions from another Participant, respect the other Participant's policies, rules, and standards regarding the protection and use of that data. Furthermore, such information should be used only for the purposes for which it was provided. InCommon strongly discourages the sharing of that data with third parties, or aggregation of it for marketing purposes without the explicit permission[1] of the identity information providing Participant.
InCommon requires Participants to make available to all other Participants answers to the questions below.[2] Additional information to help answer each question is available in the next section of this document. There is also a glossary at the end of this document that defines terms shown in italics.
1. Federation Participant Information
1.1 The InCommon Participant Operational Practices information below is for:
InCommon Participant organization name: Hamilton College
The information below is accurate as of this date: 1/1/13
1.2 Identity Management and/or Privacy information
Additional information about the Participant's identity management practices and/or privacy policy regarding personal information can be found on-line at the following location(s).
URL(s): www.hamilton.edu/its/rc
1.3 Contact information
The following person or office can answer questions about the Participant's identity management system or resource access management policy or practice.
Name: David Swartz
Title or role: Network Administrator
Email address: dswartz@hamilton.edu
Phone: (315)-859-4918
FAX: (315)-859-4185
2. Identity Provider Information
The most critical responsibility that an IdentityProvider Participant has to the Federation is to provide trustworthy and accurate identity assertions.[3] It is important for a Service Provider to know how your electronic identity credentials are issued and how reliable the information associated with a given credential (or person) is.
Community
2.1 If you are an Identity Provider, how do you define the set of people who are eligible to receive an electronic identity? If exceptions to this definition are allowed, who must approve such an exception?
Eligibility requirements are enunciated in Hamilton College Policies - Access to Information Technology Rersources. Hamilton College issues Network Logon ID’s to faculty, staff, and student members of the Hamilton College community. Upon request, the Vice President for Information Technology (or their designees) may grant access to individuals who contribute to the operation of the College.
2.2 "Member of Community" is an assertion that might be offered to enable access to resources made available to individuals who participate in the primary mission of the university or organization. For example, this assertion might apply to anyone whose affiliation is "current student, faculty, or staff."
What subset of persons registered in your identity management system would you identify as a "Member of Community" in Shibboleth identity assertions to other InCommon Participants?
Current students, faculty, and staff.
Electronic Identity Credentials
2.3 Please describe in general terms the administrative process used to establish an electronic identity that results in a record for that person being created in your electronic identity database? Please identify the office(s) of record for this purpose. For example, "Registrar's Office for students; HR for faculty and staff."
For faculty and staff, the Human Resources office determines eligibility and maintains record of current status. The Registrar’s office determines student eligibility and maintains record of current status. These two offices communicate status updates to the Information Technology Services (ITS) Help Desk, who maintains the account management database from which Network Logon ID requests and changes are issued.
2.4 What technologies are used for your electronic identity credentials (e.g., Kerberos, userID/password, PKI, ...) that are relevant to Federation activities? If more than one type of electronic credential is issued, how is it determined who receives which type? If multiple credentials are linked, how is this managed (e.g., anyone with a Kerberos credential also can acquire a PKI credential) and recorded?
Kerberos with userID (Network Logon ID) and password.
2.5 If your electronic identity credentials require the use of a secret password or PIN, and there are circumstances in which that secret would be transmitted across a network without being protected by encryption (i.e., "clear text passwords" are used when accessing campus services), please identify who in your organization can discuss with any other Participant concerns that this might raise for them:
All College resources which require the Network Logon ID password are secured using SSL/TLS.
2.6 If you support a "single sign-on" (SSO) or similar campus-wide system to allow a single user authentication action to serve multiple applications, and you will make use of this to authenticate people for InCommon Service Providers, please describe the key security aspects of your SSO system including whether session timeouts are enforced by the system, whether user-initiated session termination is supported, and how use with "public access sites" is protected.
We do not currently have any systems on campus which support SSO. When community members attempt to authenticate to InCommon Service Providers a central Shibboleth server is used to prompt users for their Network Logon ID and password over an SSL connection. Credentials are valid while the user is actively using the Service Provider and expire on logout of after 30 idle minutes.
2.7 Are your primary electronic identifiers for people, such as "net ID," eduPersonPrincipalName, or eduPersonTargetedID considered to be unique for all time to the individual to whom they are assigned? If not, what is your policy for re-assignment and is there a hiatus between such reuse?
The Network Logon ID is unique for all time to the individual and never reassigned.
Electronic Identity Database
2.8 How is information in your electronic identity database acquired and updated? Are specific offices designated by your administration to perform this function? Are individuals allowed to update their own information on-line?
Human Resources maintains identity information for faculty and staff. The Registrar’s office maintains identity information for current students. Updates are controlled by the above offices are done through automated uploads to/from various systems.
2.9 What information in this database is considered "public information" and would be provided to any interested party?
Name, title, department, campus address, campus phone number, and email address.
Uses of Your Electronic Identity Credential System
2.10 Please identify typical classes of applications for which your electronic identity credentials are used within your own organization.
Most centrally managed applications use the Network Logon ID for access - these include email, wireless, library resources, academic applications, course registration system. Access to business applications require an additional logon outside of the Network Logon ID.
Attribute Assertions
Attributes are the information data elements in an attribute assertion you might make to another Federation participant concerning the identity of a person in your identity management system.
2.11 Would you consider your attribute assertions to be reliable enough to:
[X] control access to on-line information databases licensed to your organization?
[X] be used to purchase goods or services for your organization?
[X] enable access to personal information such as student loan status?
Privacy Policy
Federation Participants must respect the legal and organizational privacy constraints on attribute information provided by other Participants and use it only for its intended purposes.
2.12 What restrictions do you place on the use of attribute information that you might provide to other Federation participants?
Attribute information provided by Hamilton College identity systems must only be used for the purpose for which it has been provided. Attribute information must not be aggregated or provided to any third party. Any other uses are prohibited.
2.13 What policies govern the use of attribute information that you might release to other Federation participants? For example, is some information subject to FERPA or HIPAA restrictions?
Please see the following: http://www.hamilton.edu/its/rc/policies-security
We may also be able to soon reference the Hamilton College Information Security Plan
3. Other Information
3.1 Technical Standards, Versions and Interoperability
Identify the version of Internet2 Shibboleth code release that you are using or, if not using the standard Shibboleth code, what version(s) of the SAML and SOAP and any other relevant standards you have implemented for this purpose.
Shibboleth IdP version 2.3.8
3.2 Other Considerations
Are there any other considerations or information that you wish to make known to other Federation participants with whom you might interoperate? For example, are there concerns about the use of clear text passwords or responsibilities in case of a security breach involving identity information you may have provided?
No
Web Support
User Accounts
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Policies - Repair of Computer Equipment
VITEC
Policies
Repair of Computer Equipment
Hamilton Computer Equipment
All college computer equipment is maintained on a service contract with an outside vendor. Currently that vendor is VITEC Solutions (formerly IKON Technology Services). If a hardware problem is suspected the user should call the Helpdesk (859-4181) during normal business hours for assistance. If hardware service is indicated arrangements will be made with the VITEC technician. VITEC only repairs equipment located in college offices. Repairs will not be done in residence halls or private residences.
Personally Owned Equipment
VITEC Solutions also provides repair for personally owned computers. Computers are repaired at a discounted commercial rate established by the vendor as part of its contract with Hamilton. There is a minimum charge for examining the equipment if repair is not needed. Equipment must be delivered to the VITEC office in the basement of the Burke Library during regular business hours. The VITEC technician will be available each day between 4 and 5 p.m. to receive equipment, or by special arrangement by calling x4171 or by e-mail (vitec@hamilton.edu). Payment for the repairs must be made by check, credit card, or money order when the equipment is picked up. Charges for repair cannot be applied to your Hamilton College account.
For questions about these Policies, Procedures, Plans and Standards, contact:
David Smallen, Vice President for Information Technology
315-859-4169
Configuring Computer for Skype
Videoconference
Other Videoconferencing Documents
Create a High-Quality Videoconference
Videoconferencing for Students
Videoconferencing for Employees
Getting Started With Information Technology
Voicemail
Getting Started With Information Technology
NOTE: The information on this page is fully up-to-date and accurate for the 2011-12 academic year.
This page connects new and returning members of the Hamilton College community to the most up-to-date information on networking, personal computer systems and standards. Whether you've never been to Hamilton, or you've just been away for a semester or two, this is the place to find out about the information technology environment.
Why Bring a Laptop Computer to Campus?
The campus has universally distributed connectivity via ethernet and wireless. This will make it easy for you to use your computer anywhere on campus (e.g., in the library), even bring it to class or the place you most prefer to study;
You will want to continue to use your computer when you go home for breaks;
Laptops take up less space in your room;
If you have a problem, laptops can be easily transported to our Help Desk.
What do I Need to Know About Bringing a Computer to Campus?
Have a computer you need connected to the Hamilton network? Want to purchase your own computer, and be sure it can be connected to the network? Follow this link for information on minimum and recommended system requirements and network connectivity.
Virus Protection
Virus Protection Information
Policy Note
Hamilton College requires all existing and all incoming students to install Anti-Virus software on their personal computers by the end of the second week of classes each semester. Failure to do so can result in the loss of connectivity to the Hamilton College network until up-to-date Anti-virus software is installed. Anti-virus software (AVG for Windows and Sophos & iAntivirus for Macintosh) is provided free to all students. Other anti-virus products may be substituted for Hamilton supported Anti-Virus as long as they are kept current.
Student Phone and Voice Mail Overview
Cable Television Information
Contact Us
E-mail us at: helpdesk@hamilton.edu
Or, if you just want to hear a friendly voice, phone 315-859-4181. We'll be sure that someone gets back to you within one business day.
Comparison of Browser Interfaces
Web Browser
Browsing
Browser History
Accessing Browser History
Browser History Interface
Bookmarks
Adding a Bookmark
Accessing Bookmarks
Trust Certificates
Understanding Hamilton's Web Space
Web Servers
Once connected to the web server, you'll see a list of folders that looks something like this:
Where you go from this list depends on the URL(s) that is associated with your pages. The following list provides some help for choosing, along with some examples:
Folder:
URL:
academics
http://academics.hamilton.edu/
This folder contains pages maintained by academic departments and the faculty. Inside the academics folder are folders for each department. Inside each department are folders for the faculty assigned to the department. Inside a faculty folder is anything the faculty member wants. When faculty put up course pages, we recommend creating a folder for each course. A typical URL might be: http://academics.hamilton.edu/government/dparis/govt375/syllabus/
Folder:
URL:
courses
http://courses.hamilton.edu/
These are student folders that are associated with particular courses. For example, there is a folder for CpSci140, and within that folder there are folders for each student enrolled in the course. A typical URL might be: http://courses.hamilton.edu/cpsci140/jdoe/
Folder:
URL:
hamilton
http://www.hamilton.edu/
These are the folders for non-academic departments at Hamilton. The pages in these folders are typically the first pages that prospective students and their parents are likely to see. Besides general information about the college, there are specific support sections as well, such as the Libraries, Information Technology Services, Alumni and so on. Many of these pages will contain links to pages in the server folders for academics, courses and so on. A typical URL might be: http://www.hamilton.edu/college/its/
Folder:
URL:
students
http://students.hamilton.edu/
The folders in this server folder are assigned to students directly, without connection to any course. A typical URL might be: http://students.hamilton.edu/personal/jdoe/
Folder:
URL:
people
http://people.hamilton.edu/
The folders in this server folder are for personal Web space assigned to College employees. A typical URL might be: http://people.hamilton.edu/jdoe/
Web Support
Web Servers
Before you fill out any of the support forms below, you may be able to find the answer to your question on our Web Publishing at Hamilton page.
If you need help, or if you have any questions, about Web development at Hamilton College, please select one of the support areas below...
The following forms are for assistance with Web Space, Web Accounts, and Web Development ONLY. If you need help with network passwords, Blackboard CourseInfo, hardware, or other issues please contact the Help Desk at x4181, helpdesk@hamilton.edu, or ITS Support.
Technical Support and Problems / Bugs / Updates
Examples: Broken links, a bug/error in a Web application, change to content or form fields, unable to connect to a specific Web site at Hamilton.
Technical/Bug Problem Report
General Contact Form to submit your issue.)--->
Sign Up for Student Web Space
Student Web space is now available through SiteManager, the College's content management system. Please fill out an account request form to get started.
Sign up / Manage Student Web SpaceCurrently Unavailable
Contact Web Services at webhelp@hamilton.edu or call 315-859-4932.
--->
Account and Password Issues
Examples: Give someone access to one of your Web folders, request organization Web space, and other user account-related issues.
Account/Password Request
Projects and New Features
Examples: Request to develop and new Web application or site, request to add a new feature to an existing Web application.
New Project Request Form
Feature Request Form (for an existing application/site)
General Questions
Examples: Comments, Suggestions, anything not covered above.
E-mail Web Services at webhelp@hamilton.edu
Data Backup and Storage
Windows 7
Introduction
Imagine if all of the work that you spent hours completing suddenly disappeared and there were no way to bring it back from oblivion.
A nightmarish scenario to be sure! Unfortunately, many face it every semester: ITS often assists students and employees whose computers have malfunctioned while either working on or after finishing some assignment, typically when such a loss is most painful and difficult to recover from. Thankfully, with a very little effort, this scenario can be easily avoided.
Backing up your files serves many purposes. Beyond preventing a catastrophic loss of data, proper organization of one's data and easy options for retrieval will facilitate one's work at Hamilton and beyond, viz. graduate school, internships, and possibly future employment
Storage Solution Finder
External Hard Drive
Employee Network Storage 1
Academic Server 2
Google Drive
Flash Drive
Dropbox or Similar
Documents
✓
✓
✓
✓
Images
✓
✓
✓
✓
Music
✓
✓
✓
Video
✓
✓
Computer Backup
✓
✓
Easy Sharing
✓
✓
is a solution that should not be used for sensitive or confidential information, e.g. bank account numbers, passwords, social security numbers, health information.
1 This solution is only available to staff and faculty.
2 This solution is for academic purposes (e.g. Coursework) only. And only members of the Faculty and Staff can request folders be created on the Academic Server.
Network Printer Installation for Windows 7
Windows 7
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Press the <WINDOWS KEY> < R> to invoke the Run command window.
Next to Open, enter \\printx. Click OK.
Enter your network username and password. Click OK.
Close the printer window that appears.
Click on your Windows Start button.
Click on Devices and Printers, then click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then QUICKLY click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Type \\printx followed by the name of the network printer as shown. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A)
Click on Next.
The Windows Printer Installation window will appear indicating progress.
If you see the Do you trust this printer? Window, click on Install driver.
You will see the Windows Printer Installation window again showing the progress of copying files.
Once complete, the Add Printer window will appear indicating the successful addition of the printer. Click on Next, and then Finish.
The printer will be added as the default printer. If you are using CITRIX, you’ll need this to be the case. Otherwise, you can make another printer the default by right clicking on the printer icon and selecting Set as default printer.
Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Enabling and Using Windows Update in Vista
Windows Vista
Description: This set of procedures is designed to walk someone through the Windows Update Process. It will also tell you how to configure Windows Update so that it will automatically check for updates.
Before starting this procedure, please close all other applications and save your work.
Enable Automatic Updating
Click on the Start menu (the button with the Windows logo in the lower-left of the screen) and click on All Programs near the bottom of the menu (figure a). Select Windows Update from the list of applications (figure b).
Click on Change Settings in the left sidebar.
Verify that the option to Install updates automatically (recommended) is selected. If it is not, change it so that it is selected with the default time settings. Click OK.
Install Windows Updates
Refer to step 1 on the preceding page to open Windows Update. When Windows Update opens click on Check for updates in the left sidebar. It will then check for updates and indicate how many are available after it has checked. Click on Install updates.
Windows Update will display the status of the updates as they are installed. After the updates are finished installing the window will indicate that the updates were successfully installed. Close Windows Update and restart if needed.
Network Printer Installation for Windows Vista
Windows Vista
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
Click on your Windows Start button and open the control panel.
Depending on your view:
Click on the Printers icon OR
Click under Hardware and Sound, click on Printer.
Click on Add a printer.
The next two steps need to be done in quick succession to prevent the computer from getting taken off the network. Click on Add a network, wireless or Bluetooth printer, and then quickly click on The printer that I want isn’t listed. Do not allow Windows to spend time automatically searching for available printers.
Choose the second option and select Browse. In the window that appears, type \\printx\ followed by the name of the network printer as shown. Be sure to include any dashes (-) that appear in the name of the printer. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A). Click on Next.
Enter your credentials when prompted. Be sure to include hamilton-s\ before your username (i.e. hamilton-s\hdstudent).
In the Printers window that appears, click on Install driver.
The Add Printer window will appear indicating the successful addition of the printer.
If you want the printer to be set as your default printer, click in the checkbox next to Set as the default printer. Note: If you are using CITRIX, you’ll need to check this box.
Click on Next.
Click on Finish. Close the printer window.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Press the to invoke the Run command window.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
Double-click on the PaperCut Windows Installer.
In the window that appears, enter your network username (hamilton-s\username) and password. Click OK.
If a User Account Control Window appears asking Do you want to allow the following program from an unknown publisher to make changes to this computer? Click Yes.
You may be asked to again provide your network username and password.
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Choose the printer to which you want to print.
You’ll see the “cost” of your print job. Click on Print.
At any time, you can see how much you’ve printed by clicking on the PaperCut icon in the System Tray.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Network Printer Installation for Windows XP
Windows XP
Back to Print Management in Public Labs
Installing the Printer
Installing the PaperCut Client
Using the PaperCut Client
NOTE: In January 2009, ITS implemented a print management system. Printing from your own personal computer can be done in one of two ways:
“Lite” printing through the Web – https://printx:9192. Use this to print Word, Excel, PowerPoint, or PDF documents. See Web Print Using PaperCut - https://my.hamilton.edu/information-technology-services/resource-center/web-print-using-papercut-1-1 for details.
Install a printer and the PaperCut client on your computer and print from any application on your computer. These instructions follow.
Installing the Printer
XP Home Edition
Click on your Windows Start button.
Click on Control Panel
Depending on the view you have in the Control Panel window, click on either Printers and Other Hardware (and then click on Printers and Faxes) or click on Printers and Faxes.
XP Professional Edition
After clicking on Start, click on Printers and Faxes.
Follow the steps below for both editions:
Click on the link to Add a printer.
Click on Next in the Welcome to the Add Printer Wizard window.
Click on Next to add a network printer.
Type the name of the network printer. Be sure to include any dashes (-) that appear in the name of the printer. In this example, the printer name is \\printx\MPC-A. The name of the printer can be found on the white laminated label on the printer (e.g. Bristol-Center-A).
Click on Next.
If you have not already logged into hamilton-s to get to another server (e.g. SSS, Software, etc.) you may be asked to login. Please be sure to precede your user ID with hamilton-s\ as shown. The user ID to enter is your e-mail ID but the password to enter is your SSS password, which is often the same as your e-mail password (but not always). If neither password works for you, please go to the following address for instructions on how to change your SSS password.
https://my.hamilton.edu/information-technology-services/resource-center/changing-your-hillconnect-and-ess-sss-passwords
Click on OK after entering your password.
Click on Yes in the Connect to Printer window.
If you are using CITRIX, you should select Yes to make this your default printer. Otherwise, you should select No. Note that if you have no printer installed, the network printer will be set to Yes automatically.
Then, click on Next.
Click on Finish.
You should now see the printer listed in your Printers and Faxes window. NOTE: If you did not choose it to be your default printer, you will need to select it from within your application when you go to File and Print.
Installing the PaperCut Client
To install the PaperCut Client on your personal computer, the following system requirements must be met:
Microsoft Windows 7 / Vista / 2003 / XP / 2000 / NT 4.0 / ME / 98 / 95 incl. 64 bit versions
128 MB or greater RAM
Hard Disk – 70 MB – full local installation
The installer is located on the Software server. Click on the Start button and select Run.
In the Run Window, enter: \\software\SW Depot\Papercut. Click OK.
In the window that appears, enter your network username (hamilton-s\username) and password.
Double-click on the PaperCut Windows Installer
In the Setup – PaperCut NG Client Window that appears, click on Next.
Click on I accept the agreement and then click on Next.
In the Select Destination Location Window, click on Next.
In the Select Components Window, click on Next.
In the Ready to Install Window, click on Install.
Click on Finish.
Enter your network username and password.
You are ready to print.
Using the PaperCut Client
Open the application from which you need to print.
Select Print from the appropriate menu.
Chose the printer to which you want to print.
You’ll see the “cost” of your print job.
Click on Print.
At any time, you can see how much you’ve printed by clicking on the PCClient icon in the Dock.
If you want to see more details, click on Details…
Enter your network username and password. Click on Login.
In addition to seeing the number of pages you’ve printed, you’ll also see your environmental impact.
Back to Top
Connecting to the Guest Wireless Network
Wireless
For Bristol Center Visitors
Bristol Center Guest Username and Password
• Username: bristol-guest
• Password: HC.Bristol
Connecting With Mac OS X:
Click on the airport icon at the top of the screen near the clock and click on ‘ap-hamilton’ in the drop-down list.
Open a web browser (Firefox, Safari, etc.) and it will open the guest wireless access webpage. NOTE: You’ll likely get a certificate error message and will need to accept the certificate or continue to the webpage.
Enter the guest username and password provided above and click Agree and login. You’ll now have internet access.
Connecting With Windows XP, Vista, 7:
Right-click on the wireless icon at the bottom of the screen and click on ‘View available wireless networks.’ (Or, do whatever you normally do to find a wireless network).
Select ‘ap-hamilton’ and click ‘Connect.’
Open a web browser (Firefox, Internet Explorer, etc.) and it will open the guest wireless access webpage. NOTE: You’ll likely get a certificate error message and will need to accept the certificate or continue to the webpage.
Enter the guest username and password provided above and click Agree and login. You’ll now have internet access.
Guest Wireless Access is Available in the Following Locations:
Bristol Center
Burke Library
Science Center
Kirner Johnson
Siuda House (Admissions)
Café Opus (McEwen)
Buff and Blue Café
How to Get Support
If you have trouble connecting to or using the guest wireless network, please contact the ITS Help Desk at 315-859-4181 (or just x4181 from a campus phone). Please be sure to identify yourself as a guest or visitor to the college to ensure that you receive the proper technical support.
Help Desk Hours
Academic Year
M-Fri: 8:30am – 10:00pm
Sat –Sun: 10:00am – 10:00pm
Summer Hours
M-Fri: 8:00am – 4:00pm
iPhone/iPod touch/iPad
Wireless
Configurating for Secure Wireless
version 2.x – 4.x
Click the Home button.
Click on Settings.
Click on Wi-Fi. Turn on Wi-Fi if off.
Click Other.
In Name type in aps-hamilton.
Click Security and select WPA2 Enterprise.
Click Other Network.
Enter the User’s name and Password to the secure network in Username and Password.
Click Join.
NOTE: If the computer doesn’t join to the secure wireless it is due to incorrect entry or it is retaining an old setting such as ap-hamilton. To remove ap-hamilton go to networks and “Forget this network” then try configuring again for secure wireless.
Policies - Wireless Networking
Wireless
Information Technology Services currently has wireless networks in all major buildings and outdoor areas on campus. The following are wireless policies and support procedures everyone must follow at the College. It is important to note the wireless network at Hamilton will not replace the wired infrastructure. The secure Hamilton wireless network is to be used only by faculty, staff and students at Hamilton. Wireless networking provides convenient access in many locations, albeit at a reduced speed.
The following policies define how people use wireless networking at Hamilton and how ITS will support wireless networking. The most important factor involved in supporting a wireless network is the potential for other devices to interfere or cause problems with the operation of the wireless network. Many of the policies below address this issue.
What is the Hamilton Wireless Network?
A wireless network consists of access points and wireless adapters. The access point is connected to the "wired" network and sends out radio waves to wireless adapters laptops and other devices. Several access points are installed such that their signals overlap. This allows for uninterrupted service while the individual/laptop is mobile. The radio waves are transmitted at 2.4GHz and allow the mobile units (laptops, PDAs, etc) to connect to the wired network. Although wireless network speeds are slower than the wired network, it is sufficient for most applications.
Hamilton is currently using Cisco architecture based on the 802.11b, 802.11g, and 802.11n (802.11n in select locations) wireless standards. Depending on the environment, 802.11b/g/n signals can travel up to 300 meters (802.11g signals are shorter). However, the farther you are from the access point the slower the transmission speed.
Where can I use Wireless Networking?
ITS has installed secure wireless networks in all buildings and outdoor areas around campus in the summer of 2007.
How much does it cost?
You will need a laptop and a compatible 802.11b/g or 802.11n wireless networking adapter. Most new laptop computers have wireless network adapters installed by default. The college store has wireless adapters for sale. Other electronic stores also sell wireless network adapters.
What wireless adapters are supported?
You are free to use any 802.11b/g/n compliant wireless adapter, however, ITS may only be able to provide limited support for certain adapters if you do not have the proper software or documentation.
What things are prohibited?
Only ITS staff are allowed to install wireless access points. The Apple AirPort Station for example, is NOT permitted on campus. This ban INCLUDES any wireless equipped Macintosh configured to act as an access station. Again, the adapter is permitted, but the access point or any wireless device acting as an access point is NOT permitted.
Can I get help setting this up?
Instructions are available to configure your wireless network adapter. If you need further assistance, contact the ITS Help Desk at 315-859-4181.
Policies
All campus users are subject to the following wireless guidelines as well as existing guidelines for the wired network. The wireless network is an extension of the existing network and therefore falls under the control and supervision of the ITS department. Due to the complex nature of wireless technologies it is imperative that users of the wireless network follow the guidelines and policies outlined in this document.
Wireless networks are NOT a replacement for wired networks. The purpose of the wireless network is to extend the wired network by providing Web browsing and e-mail access in areas of transient use such as common areas. Wireless networks have a much smaller bandwidth than wired networks; therefore, applications that require a large bandwidth may overload the wireless network. Wireless networks work best when the number of users is limited - the more users, the smaller the share of the bandwidth available to each.
Only wireless access points installed and managed by ITS will be allowed for use on the Hamilton wireless network. Students and faculty are not permitted to install their own wireless networking equipment. Departments wishing to implement a wireless network must notify the ITS department. ITS will survey the site and determine the feasibility of a wireless connection. Only access points pre-evaluated and installed by ITS will be used. ITS will publish and maintain a current list of acceptable devices on the ITS website.
Certain other "wireless" devices also use the same 2.4 GHz frequency band and can cause interference to users of the wireless network. These interferences can be intermittent and very difficult to diagnose. Some of these are: other IEEE 802.11 wireless LAN devices, Bluetooth wireless devices, cordless phones and audio speakers.
ITS needs help from all members of the campus community in minimizing the potential interference from those devices. ITS requests that use of all other 2.4 GHz devices be discontinued in Hamilton College owned buildings. We will not actively scan the airspace for potential interfering devices however, ITS reserves the right to restrict the use of all 2.4 GHz radio devices in all buildings and all outdoor spaces on the Hamilton College campus.
In cases where the device is being used for a specific class application, ITS will work with faculty to determine whether there are circumstances under which use of the device may still be accommodated without causing interference to other wireless network users. If you think you have an existing system that may use 2.4 GHz radios for transmission please email ITS at: ns@hamilton.edu
Secure Wireless Setup - Windows 8
Wireless
For Personal Computers
1. To begin, left-click on the Wireless icon in the taskbar.
2. Select Open Network and Sharing Center in the menu that pops up.
3. In the Network and Sharing Center, select Set up a new connection or network.
4. Select Manually Connect to a wireless network in the window that appears.
5. In the screen that appears, type aps-hamilton in the Network Name field and select WPA-Enterprise and AES from the pull-down menus. When finished, left-click the Next button.
6. After you see Successfully added aps-hamilton, left-click Change Connection settings.
7. Ensure the two checkboxes labeled Connect Automatically when the network is in range and Connect even if the network is not broadcasting its name (SSID) are checked. Now click on the Security tab.
8. In the Security tab, check Remember my credentials for this connection each time I’m logged in.
9. Click Advanced Settings.
10. Check Specify Authentication Mode.
11. Select User Authenication in the pull-down menu.
12. Click OK.
13. Click on Settings next to “Microsoft: Protected EAP [PEAP]”
14. Make sure “Validate Server Certificate” and “Connect to these servers:” are checked and type “acs-07.hamilton.edu” in the field below.
15. Thereafter, scroll down the list and check “GeoTrust Global CA” and "GoDaddy Class 2 Certification Authority." Finish by clicking Configure next to “Secured password [EAP-MSCHAP v2]”Uncheck “Automatically use my Windows logon name and password…” and click OK.
16. Also click OK in all remaining dialogue boxes.
NOTE: If you are pre-configuring your laptop at home to prepare it for the Hamilton wireless network please stop here, otherwise you can continue to step 17. When you arrive on campus, your laptop should automatically attempt to connect to aps-hamilton. When it finds our network you will be prompted to log in using your Hamilton ID and your password as shown in steps 17-20 below. In the event you cannot connect to our wireless network while on campus, please contact the Help Desk for assistance at 315-859-4181.
17. You should notice a popup balloon in the lower-right hand corner that says “Additional information is required to connect to aps-hamilton.” Left-click on this balloon
18. If you are a student, please enter “HAMILTON-S\username” (replace "username" with your Hamilton username) in the first field and your password in the second.
19. Left-click on OK when finished.
20. You should now be connected to the internet.
