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Hamilton Password Manager


Help Desk & Training Services
Hours:
M-F 8:30 a.m. - 10 p.m.
Sat. - Sun. 10 a.m. - 10 p.m.

What is the Hamilton Password Manager?

The Hamilton Password Manager was implemented in the spring of 2015 to allow all employees, students, and faculty to manage their passwords from on and off campus.  In addition, the Password Manager introduced new password complexity and renewal requirements to ensure better account security.

Managing your Password

Before you change your password please note the following:

It is important to have all of the mobile devices you typically bring to campus at hand (e.g. phone, tablet, personally owned laptop).  If you fail to do this, your devices will attempt to login with your old password.  Five failed login attempts will cause the Password Manager to lock your account.  It will be unlocked automatically after 5 minutes but until you update your password in your mobile devices, your account will be repeatedly locked.

How to change your password

Your current password works and you want to change it

Your current password does not work

After you have changed your password please follow one or more of the links below, where applicable:
 

Reconnect to the Hamilton secure wireless network (aps-hamilton) or HillConnect (email & calendar) with your new password

You will need enter your new password on any mobile device (e.g., iPhone, iPad, Android phone or tablet) that you connect to the Hamilton secure wireless network (aps-hamilton), or on which you use a mobile app to access your Hamilton email or calendar account .

iOS and Android (most smartphones and tablet devices)

Changing your password on mobile devices will vary based on the version of the operating system (OS) it uses and the cellular carrier you use (e.g. ATT, Verizon, etc.).  The goal is to force your wi-fi and apps that use your Hamilon password to request your new password.  In some cases that may happen automatically and in other cases you may have to remove the account and/or forget/delete the wi-fi network and then recreate it on your device.

  1. Open the Settings App and touch Wi-Fi
  2. Touch (iOS) or Touch and hold (Android) 'aps-hamilton' then touch 'Forget This Network'
  3. After you change your password, re-connect using the following instructions.

Other devices

  1. If you have other devices and are not sure how to update the wi-fi settings, please contact the LITS Help Desk at 315-859-4181.
  2. If using a mobile app to access your Hamilton email or calendar, you will either be prompted to enter a new password or may need to delete and then re-add the account.

Reminder: Devices or program/apps that automatically remember your old password can cause your account to become locked. If you have trouble logging into any Hamilton systems after changing your password, contact the LITS Help Desk for assistance.

Thunderbird users

  1. You will be asked for the new password three times (once when retrieving mail, once when sending mail and once when performing an auto-complete).
  2. If you are also prompted to enter a password for the LDAP server (bud2c.hamilton.edu) enter your new password and then check the box below it labeled "Use Password Manager to remember this password."  Then click on OK.

Using a college-owned computer off-campus — an activated VPN account is required

If you do not already have a VPN account, you may request one 

After changing your password, you must connect to the Hamilton network using the VPN service.  Once you've logged in to Hamilton via VPN, please do the following:

On a Windows computer

  1. Hold down the Windows key and press L to lock the screen
  2. After the screen is locked, press CTRL+ALT+DELETE to unlock the screen
  3. Enter your new password

On a Macintosh computer

  1. Open System Preferences, then click the "Users & Groups" button
  2. Click the padlock in the lower left hand corner
  3. When prompted, enter your NEW password. This will synchronize your new password with your computer.
  4. Close System Preferences

If you have questions, or need assistance with this process, LITS Help Desk at 315-859-4181 (M-F 8:30 a.m. - 4:30 p.m.) or at helpdesk@hamilton.edu

College-owned Macintosh laptop computer users - connecting wirelessly only

No additional action is required as we recently changed a setting that allows Mac laptop computers to automatically connect to the secure wireless network.

You will now see the Wi-Fi connection noted on your login screen.

College-owned Macintosh desktop computers requesting a wireless password

If your desktop Macintosh computer has wi-fi turned on automatically, you will be asked to enter your new password for aps-hamilton.  If you do so, be sure to click the check box labeled, "Remember this information" and then click on OK.  If you have no use for a wi-fi connection when you're on your desktop computer, it is OK to open the network preference and turn wi-fi off.  It will remain off even if you reboot your computer.

Resolving problems with Keychain Access on a Macintosh

If Keychain Access is insisting that you enter a password and the password you entered is not working, these steps will reset your Keychain and erase all passwords stored there so that you can enter your new password. NOTE: If you use the Keychain application to store personal information (e.g. credit card numbers, passwords for non-Hamilton web sites, etc.) this procedure will make a backup of the old Keychain so that your personal data can be restored.

  1. From your desktop, click on the Go menu (located to the right of your Apple menu) and then select Utilities.  If you do not see the Go menu, you are not on your desktop. In the Utilities folder click to open the Keychain Access program.  Then execute the following steps:
  2. In Keychain Access, click on the Keychain Access menu (to the right of the apple menu) and click on Preferences.
  3. It should open to the General tab.  There, you should find a button labeled Reset My Default Keychain.  Click on this button.
  4. Enter your current password when prompted to do so.
  5. Click on OK to acknowledge the notice that it created a new empty "login" keychain.
  6. Restart your computer and log in.  Keychain should no longer complain about your password.
  7. If your wireless connection is lost on campus when your Keychain is reset, simply reconnect to aps-hamilton and enter your new password.

Home Sophos users

If you are using Sophos at home, you will need to update the cached credentials in order to keep getting updates.  Here are the instructions for doing so.

My account is locked, how regain access?

Entering your password incorrectly 10 times within 5 minutes from any device will cause your account to become locked. Your account will unlock automatically after five minutes. If you need access sooner.  Your account can also be locked if LITS receives notice from Google that your account was compromised (hacked) and is sending out spam, or if you or LITS find other evidence to suggest your account has been hacked.

If you forgot your password and too many failed attempts to login has caused the lockout...

It may be because you entered your password incorrectly or you aren't remembering it correctly.  If you suspect that is the case, then please follow instructions found here

If your account was compromised by a hacker...

If your account was compromised (perhaps by supplying your credentials through a link in a phishing message or by other means) your account may be locked in the Password Manager and your password changed. 

  • Even if you aren't sure if your account was compromised, if you find that you are unable to login to your email or to Hamilton network services (e.g. My Hamilton, lab computers, WebAdvisor) and/or you've attempted to log in to the Password Manager to reset your password without success, please contact the  LITS Help Desk at 315-859-4181

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Last updated: April 13, 2017

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