Network and Telephone Services Home Page

Team Mission

Network and Telecommunications Services will ensure a reliable, secure, efficient network and telecommunications environment for the campus community.

Services Provided

General

• Research industry trends for future growth in new technologies.
• Utilize technical resources to troubleshoot day-to-day problems and issues.
• Collaborate with technical experts on various projects and initiatives.
• Provide consulting support for campus departments and other ITS teams.
• Maintain notification systems for planned and unplanned outages.
• Establish and maintain standards, policies, documentation, and logs for all equipment and services.
• Administer and maintain security, power needs, and environmental conditions in telecommunication facilities.
• Design and implement redundant and survivable systems in accordance with disaster recovery planning.
• Investigate and respond to any complaints regarding telephone, network, or server abuse.
• Provide second level support for advanced network/server issues and printing issues.

Telephone

• Provide on-campus, local, and long distance telephone services to campus community.
• Administer,  and maintain PBX and voice mail system for quality, efficiency, and cost-effectiveness.
• Provide specialized telephone services such as  conference calling, ISDN service, investigating fraud and abuse, etc.
• Configure telephones and voicemail, and provide training and documentation for these services.
• Resolve telephone problems

Network

• Design, installation, management, and expansion of all electronic networking devices ( switches, routers, firewall, wireless devices, bandwidth shaping).
• Design, maintain, and document outside cable plant and termination facilities.
• Monitor, manage, and troubleshoot internal network and Internet connectivity.
• Upgrade hardware and software on all networking devices.
• Establish, monitor, and enforce security for all networked devices.
• Manage DNS and DHCP configuration for the campus network.
• Provide network connectivity assistance for end-user devices.   

Servers

• Design, installation, management, and replacement of server hardware and operating systems. This includes installation and upgrades of hardware, operating systems, databases, and server applications (not include primary user support of server applications).
• Monitor vendor and security organization bulletins for any known security vulnerabilities and bug fixes.
• Routinely apply server operating system service packs, database updates, application updates, and security patches.
• User Account creation.
• Maintain enterprise file storage (SAN) .
• Utilize enterprise storage solutions for server backup and restore services.
• Establish and monitor user and file system security.
• Monitor servers, operating systems, databases, and applications to minimize failures or degraded performance.

You can email the Network Services Team at: ns@hamilton.edu