What is an Account Claim Process?

The account claim process is the initial step for new and existing Hamilton College community members, including students, faculty,  staff, and alumni to claim their digital identity within the Hamilton's Rapid Identity IAM system. Through this process, users claim their unique and secure account, granting them access to a wide array of essential digital services and resources such as email, online learning platforms, library databases, and more.

You will receive a welcome email to either your personal email address (if available) or your Hamilton College email address. This email will contain a link guiding you to the account claim portal at identity.hamilton.edu.

Once at identity.hamilton.edu, click the CLAIM MY ACCOUNT link.

In order to proceed, you will need to verify your identity using the username and unique claim code from your Account Claim / Welcome email. NOTE: Do not try to log in using your username and the claim code - a failed login error will be returned.

After successful identity verification, you will be prompted to create a unique username and a strong, confidential password that satisfies Hamilton’s Password Policy.

Claiming your account remotely

To ensure your credentials are synchronized correctly, please follow these steps to claim your account from a College-managed laptop through our Virtual Private Network (VPN).

  • Step 1: Connect Your College-Managed Laptop to the Hamilton College VPN: Connect to the internet from a College-managed laptop, then connect to the Hamilton College VPN by locating the VPN client pre-installed on your laptop. If you're unsure about this process, please contact our Help Desk for assistance.
  • Step 2: Claim Your Account: With the VPN connection active, navigate to the account claim email and browse to the Rapid Identity portal to begin the account claim process. Here you'll set up your password and configure your challenge questions or text message verification, in line with our Password Policy.
  • Step 3: Password Synchronization: After setting your password, remain connected to the VPN for at least 15 minutes to allow your new password to synchronize across all College systems. This ensures you have seamless access to all your resources when you log in next.
  • Step 4: Verify Your Account Setup: Try accessing your Hamilton College email or another service to confirm that your account activation and password synchronization have been successful.

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