Central Information Services Mission Statement

Services:

• Analysis of college business practices
• Implementation of new processes and office workflow
• Application problem solving
• Application software development and support
• Daily operational support
• Training
• Upgrade and maintenance to the administrative system hardware and software
• Consulting services for the support of external system interfaces such as OnBase, Informer, Compass, Adirondack, Presence, PeopleGrove, EVERFI, CashNet, TracCloud, TMA, 25Live, WebAdvisor, Self-Service, Bb Learn, Bb Transact, Everbridge, Bb eAccounts, PrintBoss, Maxient, Fundriver, AIMS, Report Exec, etc...
• Login and password assignment as well as establishment and maintenance of Colleague and UniData (database)
   

Success Measures:

• Formal feedback from clients on a periodic basis. One example would be a questionnaire or survey, distributed at to-be-determined intervals to those using the services of the team.
• Informal feedback from clients. Examples would be individual conversations, phone calls, written "thank-you" notes or follow-up complaints.
• Self-Evaluation at the completion of a task or project.
• Degree of project completion in line with the pre-determined project plan or other written or verbal commitment.
• Amount of "pro-active" support given to clients.